[This review was collected as part of a promotion.] Happy with both the customer service and the product. Customer service was attentive to my needs and solved a shipping issue quickly. The pillow itself is everything you want in a pillow. I think the only thing I can say this does better than other pillows (pillows being fairly similar is general design) is back support when sitting up and reading a book. The neck supportive design is nice as well.

I had been suffering for a long time from my jaw hurting every day. I would wake up with a sore jaw and it would hurt all day long. Since getting the tempurpedic pillow my jaw has not hurt one bit! I am so happy that this has worked and I can sleep comfortably and am pain free during the day!

I bought two medium neck pillows. They are both so hard we can't sleep with them. They do not conform at all. Do Not Buy!! I have two older neck pillows bought years ago from Tempur-pedic and they were great, since they are older I thought getting replacements were due. I was wrong, pillows are non-returnable so I am out. Not sure what is going on with the Tempur-pedic brand but the pillows are hard as a brick!

[This review was collected as part of a promotion.] The pillow is comfortable! But I've ordered a small and medium to see which size would fit best and I believe there should be an in-between size between the two. The small is too small for my neck to shoulders, and the medium is too big. Overall, it would be the perfect pillow if the sizing was spot on.

[This review was collected as part of a promotion.] Very comfortable pillow. I needed something to use as I sleep on my side. I have had neck and nerve issues for the last few years and this pillow has helped me get the sleep I need. Thank you Tempur-Pedic!!

After 18+ months of lower back disc related nerve issues, I was given immediate pain relief and sleeping comfort with my new TP contoured neck pillow. I once again started waking up refreshed and pain free. I couldn't believe it. Now I swear by...and travel with...my TP neck pillow!

[This review was collected as part of a promotion.] The options for this neck pillow allow you to dial in the right size. I found that other brands were way too high for a neck contour pillow, but following the size chart worked great-- I would say perfect fit. However, unless you like a really really firm pillow; this isn't for you. A medium or medium-soft option alongside the size option would be great here. I went with using the tempur-cloud adjustable as my "nightly driver" pillow.

It took 3 weeks of airing and squishing the pillow before most of the moldy smell went away, it is still there faintly. Then I tried sleeping on it, and woke up after an hour or so with my ear hurting because it was too hard. Don't recommend it and would never buy again.

[This review was collected as part of a promotion.] I never even opened this package because my experience with the small version was awful. My neck cramped after one night sleeping on such a hard and uncomfortably designed pillow. Truly I was shocked. And by the heartless customer service that refuses to even let a customer return an UNOPENED BOX --THE PRODUCT STILL IN THE ORIGINAL PACKAGING UNTOUCHED!

[This review was collected as part of a promotion.] This is my 4th Tempur-Neck Pillow. I have a bone spur in my neck spine bone, so I need to do spine traction. Using this pillow, it help to pull my neck spine so the tingling effect is reduced significantly.