[This review was collected as part of a promotion.] This is a great pillow for those of us needing neck support. Feels like it will last a long time and also cushion-y. My only suggestion is that the information about measuring the pillow left me between 2 sizes. I am a back and side sleeper so I chose a medium and it ended up being too big which is uncomfortable. The pillow is not returnable so I had to purchase another $100+ pillow in small (which is perfect!). Measuring for this pillow is not easy.

[This review was collected as part of a promotion.] I bought 2 neck pillows to replace the older ones I've had for years. I don't recall the older pillows being as firm as these. I've had these pillows for two weeks now and they are still too firm that it bothers my neck and head. Hoping they will soften soon.

[This review was collected as part of a promotion.] We have owned this pillow before and were disappointed to find out both our small and medium pillows were SO hard. Not at all like our previous ones. Unfortunately they won't accept returns on pillows :/

After 18+ months of lower back disc related nerve issues, I was given immediate pain relief and sleeping comfort with my new TP contoured neck pillow. I once again started waking up refreshed and pain free. I couldn't believe it. Now I swear by...and travel with...my TP neck pillow!

[This review was collected as part of a promotion.] I have used tempurpedic pillow for years....a neck pillow....and have loved it! The pillow I bought this time is very hard, non flexible, and the cover is slick. Not a soft cover like the previous ones I've had. I do not like it at all and cannot use it because instead of helping my neck, it causes neck pain. Not happy!

[This review was collected as part of a promotion.] This is a terrific pillow! I was concerned that it would be too firm and would take some time to adapt to it, but after one night's sleep I know I made the right choice with this pillow. My neck definitely thanked me for switching to this pillow!

[This review was collected as part of a promotion.] The quality and comfort of the pillow is second and on but the size is ridiculously small! Out of the largest size and it's literally smaller than my kid's pillows. I compared it to my old memory foam pillow, which is a queen size, and it's about 5 inches shorter. I don't understand the sizing of their pillows. When you put it onto a king size bed like I have, it looks so out of place.

I finally broke down and replaced my original TEMPUR-Neck Pillow that I have had for at least 15 years with a new one. The old one had just flattened out a little too much to keep up the right support. As I expected, the first night was hard to adjust to; I only used it for about an hour before waking up and using my original one. However, in no time at all, I not only adjusted to the new pillow, but once again feel the full neck support I need. These always have been and always will be my favorite pillows, and I never travel without them.

[This review was collected as part of a promotion.] I have both the small and medium pillows and switch back and forth. I broke my new several years ago and have had a hard time finding the "right" pillow. These fit the bill, if the small isn't working I ab the medium and all is good.

[This review was collected as part of a promotion.] While expecting a tempur material where the pillow molds to your head on the famous memory foam, I received a pillow that is made of a polyurethane material that is quite hard. Unfortunately it can't be returned or exchanged so it is a gambling, you may like it or not, and no way to secure customer satisfaction. I reached out to customer service, and they told me that the pillow has a break-in period, and will slightly soften over time with regular use. While I keep using it and waiting to get soften, a month later, I will keep my three stars for the lack of clear information on what to expect in their web site.