There's a difference between "extra-firm feel" and hard as a rock. Add a nasty chemical smell to this and you get the idea behind the rating. Do check the return policy (or lack off) before you purchase!

[This review was collected as part of a promotion.] I will never use another neck pillow-have tried a sleep number neck pillow but only Temper pedic gives me the support I need-without it I have neck pain. Even take it when I travel

Great pillow but the width is not as advertised. Every Standard neck pillow I have measured is only 19 inches wide vs the 20 inches stated on the box.

[This review was collected as part of a promotion.] I had been struggling with finding the correct pillow to alleviate my neck pain. This pillow has relieved my neck pain. I am very pleased.

[This review was collected as part of a promotion.] Just got it but I don't have pain when I wake up. And I wake up less during the night to shift position.

[This review was collected as part of a promotion.] She was having trouble sleeping, experiencing neck pain. The TEMPUR-Neck Pillow gave her back endless nights of peaceful, pain-free sleep!

[This review was collected as part of a promotion.] Pillow is on the small size and had that chemical smell for the first week or so but is good now. Provides nice neck support.

[This review was collected as part of a promotion.] I had grown used to waking up with a sore neck over the years. One night with this pillow and my neck felt rested and started healing! Thank you!

[This review was collected as part of a promotion.] This is a good pillow. Stays firm and fits your neck. Has helped with my neck pain. Be sure you get the correct size.

[This review was collected as part of a promotion.] No more neck pain for me! I'm a back and a side sleeper. And I was waking up so many times with a sore shoulder and neck, but not anymore! This pillow has been a game changer.