My boyfriend bought this pillow around 5 years ago. I tried his and LOVED it! I have chronic neck pain/tension, and it was the only pillow I've tried that I've been happy with and offered enough support. I bought one of my own last year. However, the one I bought feels COMPLETELY different than the one my boyfriend has, despite us both buying the same one directly from Tempurpedic. The one I have is extremely hard and uncomfortable. We even tried methods to "soften" it but nothing helped. To this day, I haven't even used the one I bought even once. Very disappointing as I spent so much money investing in this product; but it appears they have changed their product/formulation for this pillow.

[This review was collected as part of a promotion.] Product is generally as advertised. Very comfortable when I sleep on my side. But it's not quite the right contour for me when I sleep on my back. Sometimes I'll fall asleep on my side but wake up on my back with my neck a bit sore. Definitely great if you consistently use it on your side.

I was having upper back pain for MONTHS after multiple bad pillows be it too flat or too puffy. My neck and back were always sore and painful. I'm convinced I've been on bad pillows all my life, only now that I'm in my 30's, this bag of bones just couldn't take it anymore. I'd remembered that I had used someone's tempurpedic neck pillow years ago and had liked it. I finally told my husband I'd had enough of the back pain and was going to buy one. It is the BEST PILLOW EVER. My back pain is gone after using it for several months. I was shocked.. part of me didn't think it would work. The shape is perfect for my head and neck, I never used to sleep on my back and now I can, side sleeping is also great as well. I don't think it's meant for stomach sleeping but I occasionally do that with no issues, however side and back are probably best. I followed their sizing chart and found that my pillow is perfect for me.

First off, yes this pillow is harder than your average pillow, but it states it is medium firm. I can tell it is also softening with more use as tempurpedic does. It can take up to 3 weeks for it to soften up. It is amazing for my neck! I have been sleeping soooo good and i have no more neck pain at all! It's amazing. I think i did get too small of one (i went with small because i was worried a medium would be too big) but honestly i just put a thin pillow under it and that worked great and it sits at the perfect height now. Despite being a harder, more firm pillow, it is absolutely perfect for what i bought it for - which was neck pain. This is not an average pillow, and it's not meant to be. It's truly great for helping with neck pain

I am very disappointed with this product. I tried a Tempur-Pedic neck pillow that my cousin had when I slept over at her home one day and found it really comfortable. I thought I'd order my own to address my chronic neck pain. However the one I received is not comfortable at all. It is much more firm than the one I experienced at my cousin's. It is disappointing and frustrating that I am unable to return it even though I barely used it and it does not work at all for me. I think Temper-Pedic should stand behind its products and offer refunds or exchanges under these types of circumstances.

I couldn't get or stay comfortable with this pillow. The hump is too big for my neck on my back, and too unforgiving on my side. Even my jaw protested. I used to love the old style pillow (with the divot for the neck). This one is not for me. I even ordered a small to see if that would be better but it was too low for my shoulder.

[This review was collected as part of a promotion.] Love my new pillow. I sleep so much better and it prevents headaches and neck issues I have with other pillows. . This is my second tempur-pedic pillow. The first one was after a fall that injured my neck and was recommended by my Physical Therapist. It made such a difference and ended up being a well traveled pillow, even Hawaii and a Cruise, and so will the new one.

[This review was collected as part of a promotion.] we have had our tempur pedic mattess for over four years and have loved it! But are pillows where something we had to continually replace. We finally took the plunge and bought the pillows and now will never look back! They are absolutely amazing with so much support I no longer have any neck problems or headaches when I wake up! I recommend this specific product to any one who is not getting a good nights sleep!

I am a chiropractor and this product is awful. I had high hopes due to the promised quality. It brings the head far too far forward and is far too firm and unsupportive for side sleeping. This product caused neck discomfort I've never had. Went back to much cheaper pillows. TERRIBLE PRODUCT. DO NOT BUY. I will never recommend them. Keep in mind the fine print states you cannot return this, while simultaneously saying they 100% stand behind their product.

The pillow is great but the customer service is terrible. I purchased 4 pillows this summer and each had a registration card that stated if you register then you will get a free pillow cover. I registered the pillows and it said the covers would be delivered in. 6-8 weeks. I called to check on them and was told they would be delivered soon a month later I called back and was told that the pillow covers was last years promotion. They offered to send me one cover stating that the offer was not 1 per household. I wish I would have purchased the other brand they came with the pillow covers. Definitely not a fan on Tempurpedic