[This review was collected as part of a promotion.] I would hardly call this a pillow, it is so firm. Too hard to use as a pillow. And even if it was softer, it's too high to use for back sleeping. Since I can't return it, my daughter is using it as back support while sitting up in bed (with a soft pillow between it and her).

[This review was collected as part of a promotion.] Very comfortable pillow. I bought this after my wife has been sleeping on one for several years. I started having neck issues almost every night, and at my wife's recommendation, I bought this pillow. I love it. It has greatly alleviated the issues I was having with my stiff neck.

[This review was collected as part of a promotion.] Ordered a large-sized pillow according to the measurements provided by Tempur-Pedic. When I tried to lay on it the first day it arrived, it was too big for me even though measurements for my neck and shoulder were supposed to be fit for this size pillow. Contacted their customer service, and the answer was that they do not accept any returns or exchanges for pillows. They only do for mattresses... That's very frustrating as I spend around 100$ for a pillow I cannot use and cannot even exchange for the right size, did not even want my money back. The pillow is not even used; simply tried laying on it once I received it. Not the best experience. Not sure if I will spend more money to buy a different size pillow or just get it from another company.

[This review was collected as part of a promotion.] I was disappointed with the pillow when I compared it to my old one. I loved my old one and used it much longer than I probably should have, and finally decided I wanted to replace it. The new pillow is much harder than my old one but I had that one so long, (15 years) that I don't remember if it was hard in the beginning and got softer with time. for that reason, I am willing to give it a try for longer to see if it will soften up. The other feature I don't like is that the new pillow is narrower than my old one was, so when my head is properly positioned it is almost to the top edge of the pillow and doesn't feel the same. All things considered at this point I don't like it as well as my old one, but I will give it time yet to determine whether it is a good product.

In 2000 I purchased both the original TemperPedic bed and pillows. It was time to replace pillows and this one said it was like the original. It is not! It is over 6 inches shorter and is not as heavy or firm as the original pillows. This pillow is the same shape and is comfortable but not the quality I was expecting. I have recommended TemperPedic to many people over the years. With this purchase it is clear that quality has significantly decreased and is not the original product I fell in love with.

[This review was collected as part of a promotion.] The neck pillow is smaller and firmer than I expected. I'm not sleeping on it yet, but it has been helpful for neck support while reading on my side in bed. And it's been a great neck support pillow for exercise sessions when I'm on my back on my yoga mat. So I'm not totally disappointed in buying it, and may eventually use it for sleeping once I adjust to it.

I tried this pillow for several nights after prolonged (months) neck and back pain from sleeping, and it was just awful for me. I willed myself to like it and have it help because of the brand and price, but that did not work. Then customer service told me that they don't do refunds on accessories, which the pillow is considered. Maybe works for some, but I am disappointed.

I am 5 ft tall with a short neck. I bought one of these pillows years ago at Brookstone in what they referred to as a pediatric size and is was wonderful! The current tempurpedic website did not appear to have that option so I bought the small size which just doesn't fit. I passed my pillow on to my adult daughter who likes it very much

[This review was collected as part of a promotion.] Always loved this pillow. I used to have one many years ago and the firmness gave out since I was using it so much. Just recently, I invested in a newer, larger one. And it was the right move. I sleep through the night without tossing and turning as much and my neck never feels aches or pains like it once did.

[This review was collected as part of a promotion.] I struggle to sleep thanks to the scoliosis I deal with the pain keeps me up at night, especially when it's clustered around my neck. This pillow has saved several nights of my sleep and has saved my neck further torment at the hands of less qualified pillows. Thank you TEMPUR-PEDIC, my sleep has been saved thanks to you!