Buyer Beware, Do not purchase from TempurPedic. First of all, the advertising about how superior their mattresses are is just that, advertising. Second of all, take a few minutes to read my rather long review before you make any decision, it will be worth your time. I bought one of their mattresses many years ago through a local store, and at a cost of around $3,000.00 I was looking forward to how much I would love it, and I trusted that it would stay comfortable for many years. Unfortunately it started sagging and softening rather quickly, after about a year of use. I was at that time rather thin, and I was the only person to use the mattress, so its rapid deterioration was no fault of my own. My second and last experience with TempurPedic was less costly but just as disagreeable. I purchased one of their neck pillows thinking that it would help my neck and shoulders tension. Unfortunately after trying the pillow for about 5 minutes upon its receipt, I realized that it would be impossible to have a comfortable night sleep while using it. I therefore immediately started a return procedure, only to discover that TempurPedic does not accept any pillow to be returned! I am guilty of not checking their return policies before my purchase because, one more time, I fully trusted their company. The infuriating thing is that the pillow is absolutely in pristine condition, having been used only for a 5 minutes trial while protected by a clean pillowcase. Meanwhile their return policy for their mattresses is a 90 days trial period, after which you can return the mattress if not fully satisfied! So, they will take back a used mattress that people have been rolling around on for three months, but not a perfectly clean pillow used for a few minutes! I shudder to think of those poor unsuspecting customers who purchase a TempurPedic mattress without realizing that it might have been used by someone else for three months! It is disgraceful and dishonest. I will never trust that company again, I found out the hard way that they are despicable and totally untrustworthy.

So disappointed. I bought a temperpedic pillow in 2009 and it was amazing. Needed another for our second home and after three days, I'm throwing it in the trash. I don't even know how you call this a pillow. It's so hard that it constricts blood flow in my ears so I wake up with ear pain.

My wife and I have been using Tempur neck pillows for about ten years. It was time for her to get a new one, and knowing my time would come soon, when I saw they were offering 2 for 1 pillows in December, I jumped on the offer as a last minute Christmas present. Unfortunately, we didn't realize until we started using the pillows that they are considerably smaller than they used to be - both thinner and narrower. My wife needs the support more than I do, so for now, she's using my old one and I'm using one of the new ones, but once my old one starts to wear out, we'll probably have to switch brands altogether.

Bad shipment. The item arrived with the box completely open. Tempur pedic should at least put some tape on the box. The pillow itself is very uncomfortable. Unless you are a giraffe with extra long neck, the bottom part of your head will most likely fall on the tall part of the pillow and then upper part of your head has no support. False advertisement. The website says "try for 90 days" and then after purchase, they tell you pillows are "personal items" that are NON REFUNDABLE. I don't know what's so personal about pillows on their website but that make no sense where where everywhere else pillows are refundable.

The odd shape of the pilow I wasn't to sure about in the beginning, but after trying it I slept very well, I used to have a sore neck in the morning, thats all gone now thanks to the pillow , I love it and I truly recommend others try it, the best goodnight sleep ever.

[This review was collected as part of a promotion.] As a back sleeper, this put my neck in an uncomfortable position. I needed something more flat and conventional. Before buying I suggest trying out a cheap knockout to make sure you like the shape. Then if you like it, get the high quality version here.

I love my current tempurpedic mattress and pillow but wanted to try a contoured pillow based on needing better neck support. This pillow is horrible. It feels like sleeping on a rock, no give whatsoever and even more disappointing is that Tempurpedic customer care offers no exchange or return policy. To offer great service for your mattresses, a much higher ticket item, and no support for pillows seems ridiculous to me.

I got this pillow when I ordered my tempur-pedic bed last weekend. I usually will wake up with some kind of neck ache in the AM, but the last few days, my neck has felt so good. I am a total side sleeper and this has helped my head and neck aches so far this week

[This review was collected as part of a promotion.] I changed to tempurpedic. I've always had back and neck pain but since I switched to tempurpedic my neck pain has been gone which lead to more positivity and energy in my daily life. I wish they produce more innovative product such as portable or for traveling since I travel a lot. Thank you

[This review was collected as part of a promotion.] I recommend this only with a firm bed, or else your neck will be too elevated! On a firm mattress this is AMAZING. I used to have neck pain everyday, and it started to go down to my shoulders and mid back. Once I started using this pillow I never once complained about pain. I've recommended this to everyone I know. It doesn't deflate/get flat, always goes back to shape and is very easy to clean.