I have used these pillows for years and loved them. I ordered new ones and they are hard as a rock. Your head makes no indentation in the memory foam. They are not returnable. Obviously the company has changed the memory foam they are using. The rep said they've had a lot of complaints about these pillows. The company provides no returns or exchanges. They refuse to stand by their product. Very disappointing.

We have three Tempurpedic neck pillows that we have used over the past 10+ years and love them. Everyone in my family asked for a new neck pillow for Christmas with huge excitement! We measured and ordered accordingly based on the website msmts. We received the pillows and they are terrible. They are way too big! The smalls fit ok for our 8 & 9 year olds, the medium for me (5"7") and the large for my husband (6') are really uncomfortable and too big from shoulder to base of head. Also, there really is no significant difference in the sizes of medium and large. My husband tried to sleep with my medium and it was still to big from shoulder to head. Unfortunately, we can't return or exchange them - so, money wasted. Boohoo. Bring the old msmt. neck pillows from years past back!

I have used these neck pillows for years. I have even referred many of my patients to use this pillow but the material has changed and they say it has not but it is too hard and causes much neck pain. I have returned the pillow and then they sent me a pillow over soft with zero support. They need to go back to original material so that I can continue the use as well as refer to them. Very disappointed. Please go back to original material. Thank you

[This review was collected as part of a promotion.] I've had my first tempupedic neck pillow for about 15 years now. Like any other product it doesn't last forever. It's still usable, but has flattened out a little since it was new. I've actually brought it on driving vacations and trips with me, to get a better nights sleep while traveling and sleeping on non Tempurpedic beds. I have neck and back problems and this pillow is the only one that works for me. I have tried several other brands (cheaper) pillows, but nothing compares to my Tempurpedic.

[This review was collected as part of a promotion.] I absolutely love my Tempur-Pedic pillows! I've been struggling to find pillows that support me on my back and on my side. The struggle was real and now it's over! I've used them for nearly six months now and I've never slept better!

[This review was collected as part of a promotion.] I recently suffered a neck spasm, and decided that I needed to make a change. My friend recommended using a tempurpedic pillow and since they were having a buy one get one free promotion, I decided to give it a try. It's made a world of a difference because I'm waking up pain free now and sleeping more comfortably.

The cover of the pillow is like silk, my pillow cover will not stay on the pillow cause it is slick. I do not like it, paid too much for this pillow. I had other neck pillow and it was a good one. You need to let people know what kind of material is on the cover of your pillows

[This review was collected as part of a promotion.] My husband has 2 fused disks in his neck and, without this pillow, not only would he not be able to sleep, he would be in constant pain. This pillow provides the perfect amount of support. He has tried other "neck pillows" but nothing beats the tempurpedic!

This was the worst experience I had from buying a pillow The pillow is super uncomfortable, after using it for a couple of nights, in the mornings I woke up with very bad neck pain and headache. The pillow is not cheap and there is no return or replacement policy

[This review was collected as part of a promotion.] This pillow is the perfect shape for a side sleeper. It holds your head and neck in a comfortable alignment while allowing room for your shoulder without impingement. The pillow is pricey but it lasts a very long time, and this is my third one.