[This review was collected as part of a promotion.] I have textbooks that are softer than this pillow. I tried to offer it to my parents after my husband also didn't like it. Neither my mom or dad could tolerate it either. I literally can't even give away the pillow I paid over $100 for.

[This review was collected as part of a promotion.] This pillow is a life changer. Now I wake up with little to no aches and feel well rested. I purchased the small, but wish I would have sized up. It is definitely worth the money! Will be purchasing more in the future.

[This review was collected as part of a promotion.] I actually tried several different pillows in the past. I started having severe headaches. My doctor told me to use a low profile contour pillow. I ordered two tempurpedic contour pillows. One for me and one for my daughter. Literally, after one night, I woke up with no headache. I was so relieved that I didn't have to resort to medications to treat my headaches. AMAZING RESULTS!

I ordered this to replace my original pillow from several years ago. My old pillow gets soft once it warms under my head but this one stays as hard as a rock. It appears that the product has changed for the worse. I do not use it under my head and I have gone back to using my old pillow.

Pillow is very comfortable, but every night when I lie down, I am met with a horrible smell coming from the pillow, even after a month and a half of airing it out! When will the horrible smell go away???? This is the 3rd tempurpedic pillow I have had, and always loved them before, have much less neck pain when I sleep with them, but this one smells terrible.

[This review was collected as part of a promotion.] I have 3 Tempur-Pedic neck pillows. One is a medium sized from 2010 and the other two are large sized that I purchased this year. The newer ones have excellent support for my neck and shoulder. The contours are great for side sleeping. My only complaint is that the newer editions aren't as wide as I'd prefer. If I place both of my newest neck pillows side-by-side, they don't cover the width of my full-sized mattress. There's probably around a 6" gap. I noticed that my older pillow became discolored quite easily without regular washing of the cover and pillow case. So now I make sure to wash them every week and they're still bright white and soft. I love Tempur-Pedic because the material is so responsive and I've never had an issue with excessive heat. So much so that I also have a body pillow and two comfort pillows from Tempur-Pedic. Hope to get a mattress one day. Highly recommended.

[This review was collected as part of a promotion.] Used to own one years ago and loved it. Tried many of the new pillows out there but came back to the Tempurpedic Neck Pillow. Best one out there. Nice contours (using the Large) and perfect firmness for me.

I am very disappointed with this product. I tried a Tempur-Pedic neck pillow that my cousin had when I slept over at her home one day and found it really comfortable. I thought I'd order my own to address my chronic neck pain. However the one I received is not comfortable at all. It is much more firm than the one I experienced at my cousin's. It is disappointing and frustrating that I am unable to return it even though I barely used it and it does not work at all for me. I think Temper-Pedic should stand behind its products and offer refunds or exchanges under these types of circumstances.

I have a 2017 and a 2013 TP neck pillow I bought. Both small size, and both having that clay-like, slow response foam that was somehow both dense and firm but so soft. BEST pillows ever. I bought 2 medium loft cooling neck pillows during BOGO and one regular medium loft neck pillow direct from TP. I side sleep mostly now on a firmer TP mattress and need more life. These 3 new pillows do not have the same foam as my older 2. New foam is white, old foam yellow. New doesn't have that clay-like slow response. It barely conforms to my neck and head. It bounces back into place almost immediately instead of slowly expanding. It's harder and less dense, and lighter too. None of these pillows work for me and I'm upset at having spent this money for nothing. I went to several mattresses stores in town to check on the newer pillow offerings, none of them carried the neck pillow in stock.

I am a combo sleeper and flip between my back and side. I am between the low and medium profile - needing low for back sleeping and medium for side sleeping. I had an old version of this pillow that had great give so getting my side sleeper size worked. This new version has truly zero give. It is causing extreme neck pain and there is no way I can continue to use it. And of course the return policy is awful - I only purchased because I loved my old one. Such a waste!