[This review was collected as part of a promotion.] My Tempurpedic pillow has gone everywhere with me since I bought it in 2002. I love it. When it was time to buy a new one, (was it? It still was great), this was my choice. I was surprised at how solid and stiff it is - way different from my old one. Ok, yes, it could just be because it's new, we'll see. I still say Tempurpedic is the best.

[This review was collected as part of a promotion.] As a back sleeper, I did the measurements on the sizing chart, but I think it's just ever so slightly too tall for me. It works if I kinda scrunch it up over my shoulders, so I still use it, but I do often wish I had bought a small instead of a medium. It is firm enough to be supportive (my last pillow was rock hard and I loved it), but it's also pretty soft on the outside, so I think it'll work for people on both sides of the firmness debate. Overall, I'm satisfied with my purchase, I might just buy another size down when I eventually replace it.

[This review was collected as part of a promotion.] I bought 2 neck pillows to replace the older ones I've had for years. I don't recall the older pillows being as firm as these. I've had these pillows for two weeks now and they are still too firm that it bothers my neck and head. Hoping they will soften soon.

When I got my pillow, the smell was very bad and strong. So I let it sit in my living room for three days try to let the smell run out. But it did not! So I take off the cover and washed it hope the smell disappears. It did get a bit better, at least I can sleep on it without getting a bad headache.

[This review was collected as part of a promotion.] I am a side sleeper and was hoping based on reviews that this would help with my TMJ and neck issues, but it made it worse. The front elevated part put extreme pressure on my jaw. And of course I cannot return it...very disappointed.

I have been sleeping on this pillow type for over ten years and loved it. It was time to replace the old with a new neck pillow. The washable cover has been changed with the fabric of the new mattresses and continues to slide out of my pillow case. The pillow itself is softer not as firm as it was, my old pillow is still firmer than the new pillow. I am very disappointed.

[This review was collected as part of a promotion.] I did not know I was unable to return this product until it had delivered to my door. Turns out this pillow has no cushioning it is extremely hard. And instead of contouring my neck I woke up with a very bad neck pain. I don't know how people like this pillow as it was terrible

[This review was collected as part of a promotion.] The pillow I purchased is sitting in the closet. Although I measured my neck to shoulder, as suggested, pillow, I received is extremely uncomfortable, and I can't sleep on it. I think it's ridiculous that the return policy will not allow you to return or exchange a product. They'll exchange a mattress after 90 days, but not a pillow that you've tried out for one night.

Terrible, sharp smell and too hard. Left in dryer on no-neat tumble for 2 days and in direct sun for 2 more days with no improvement. After 1 week, finally tried it and the overwhelming stench and over-firmness gave me a headache and neck pain. I have several such pillows purchased a few years ago, and they were excellent. What happened? Even 1-star too generous, but that is the low-end of the scale.

[This review was collected as part of a promotion.] I ordered the pillow based on the suggested size with my measurements and the pillow is to big. I called customer service to see about an exchange for a smaller size and I was told that that was not possible.