Hello there, Thank you for taking the time to leave a review. We’re so sorry to hear that your spray bottle arrived defective—especially since this was your first Shark purchase. That’s definitely not the experience we want for our customers. We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean