Hi Shammy, Thank you for taking the time to share your review. We’re so sorry to hear that a piece broke on your StainForce. That’s definitely not the experience we want for you. Please reach out to us through our support page so we can look into this and help make it right: https://support.sharkninja.com/contact-us Sincerely, Shark Home

Hi there, Thank you for taking the time to leave a review. This is not our usual standard and we understand how disappointing it is, for your Shark to stop working after a couple uses. We’d like to take a closer look and help get this resolved for you. When you have a moment, please visit our support page via the link below to troubleshoot and be guided to further steps. Our team is here to support every step of the way. https://support.sharkninja.com/global-search/HX101 Kind regards, Shark Clean

Hi there, We’re sorry to hear that your StainForce stopped working after only a few uses. That’s not the experience we want for you, especially with the unit no longer charging or picking up properly. Our support team can help with troubleshooting and explore warranty options if needed. You can reach them here: https://support.sharkninja.com/contact-us. Thank you for taking the time to share your feedback. Sincerely, Shark Clean