Hi Ashley, Thank you for taking the time to share such detailed feedback. We’re really sorry to hear about the inconsistent performance you’ve experienced with your StainForce, especially after trying fix it on your own. We understand how frustrating it can be when the product doesn’t operate reliably, particularly when it interrupts cleaning mid-use. To resolve this as quickly as possible, we suggest reaching out to our team through our support page, where an agent can assist you directly. You can also review our self‑help guide for additional troubleshooting steps. We are committed to improving your experience, and we appreciate the chance to make things right. All applicable links are provided below. Self-Help Page: https://support.sharkninja.com/article/HX100-Series-Shark-StainForce-Portable-Spot-Stain-Remover-Troubleshooting-Guide Contact Page: https://support.sharkninja.com/contact-us Kind Regards, Shark Home

Hi there,<br />Thank you for your feedback. We’re disappointed to hear about your experience with your unit. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. If you have any questions or need assistance, please call our support team at 1-800-365-0135, Monday to Friday, 9 a.m. to 9 p.m. ET | Saturday 9 a.m. to 6 p.m. ET.<br />Best Regards,<br />Shark Home

Hi there,<br />Thank you for taking the time to share this with us. We’re really sorry to hear that the unit lost power after only 20 minutes of use even with a full battery, and we completely understand how frustrating that is especially when it also takes several hours to recharge. That’s certainly not the experience we want you to have. We’d really like the chance to help make this right. Please give our Shark support team a call at 1-855-427-5127, Monday–Friday, 9 a.m.–9 p.m. ET | Saturday, 9 a.m.–6 p.m. ET. One of our specialists will be happy to review the issue with you and discuss available options.<br />Best regards,<br />Shark Home

Hi Madison, thank you for letting us know. We’re disappointed to hear that the suction hasn’t met your expectations, as that’s certainly not the experience we want for you. We’d like the opportunity to look into this further and determine whether there may be an issue affecting performance.<br />Please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to help get this resolved. Kind regards, Shark Home

Hello there, <br /><br />Thank you for sharing your review. We&#39;re disappointed to hear about your challenges with the Shark StainForce, especially when there&#39;s a red light flashing. We understand how frustrating it can be when it stops performing after a month, particularly with concerns regarding a return. We&#39;d like the opportunity to complete troubleshooting and make this right, and we encourage you to contact us at 1-855-427-5127. Our team is available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m.<br /><br />Kind regards, <br />Shark Home

Hi there, Thank you for taking the time to share your feedback. We're sorry to hear about your experience with the StainStriker Portable Spot Cleaner, and we understand how frustrating it must be to encounter repeated sensor errors despite following the recommended cleaning steps. This is not the experience we want our customers to have. We'd be happy to take a closer look at the issue you've described and explore the available support options. Please use the link below to access the troubleshooting steps for "Error Lights." We recommend completing all of the steps in full on the web form. At the end, you will be prompted to fill out a form; kindly complete and submit it. Our team will then be in touch with you via email. https://support.sharkninja.com/article/HX100-Series-Shark-StainForce-Portable-Spot-Stain-Remover-Troubleshooting-Guide Kind regards Shark Home