Customer reviews for Shark StainForce Cordless Portable Spot, Stain, & Odor Remover forGreat spot cleaner
I’ve had this for about 5 months and have used it numerous times for small pet stains and couldn’t be happier. It’s the perfect size and has a powerful motor that makes cleaning small stains easy. The included cleaner is a great addition that helps break the stain down. Cleaning is simply as you add a bit of water to the storage compartment and turn it on. Once that’s done the machine breaks down easy to let everything dry out.
Good morning my friend
Setup refilling design capacity operation all of the family and friends are the new house cleaning smart home in the world sees many people want to be themselves
Verified Purchase
Good
It’s ok. It’s nice for cleaning the seats in my car.
Nice idea and decent suction, but ..
The tank is just too heavy for the handle section. I had to replace mine using the warranty because after 3 uses, I could only get the “install tank” error. It was clicked into place and I pushed as much as possible, but it couldn’t recognize that it was there. Upon getting the new one, I sense that the same thing will happen again. It’s like there’s only a teeny piece of plastic holding them together and the tank will fall off sometimes in use. Really wanted to love this product as I love my shark vacuum and plan on getting a purifier. But this one needs some updates and tweaks. The suction is good, not top tier, but this is a portable device so I would say it’s good for what it is for sure. I was impressed and happy the first couple uses. And now just scared the tank will break again
Hi Jenny, Thank you for taking the time to leave a review and sharing your experience. We’re really sorry to hear about your experience and can completely understand why this would make you feel concerned, especially after already needing a warranty replacement. This is certainly not the level of reliability we aim to deliver, and we understand how disappointing it is to feel unsure about the durability of a product you wanted to love. Thanks again for your feedback, and we hope the tank does not break again. If you do need any further assistance, we provided a contact us link below. https://support.sharkninja.com/contact-us Kind regards, Shark Home
Great in theory
I purchased this right when it came out, so I'm assuming I have Gen 1. We purchased another for my grandmother several months later and a few features are different, like the charging port and color. Im assuming that one is gen 2. This review is about my purchase of gen 1. Hers seems to be working fine but we haven't used it more than three or so times. I also cleaned the contacts on hers immediately after opening. I had A LOT of problems with mine in the beginning. It would turn on then turn right back off, even fully charged. I called support, she walked me through the best she could for a product she didn't know much about (I purchased immediately after release). I could get it to work some times, but not others. I kept assuming the tank wasn't seated properly. Turns out, I cleaned the contacts inside (2 metal rectangles) with a q tip and some rubbing alcohol and it started to work immediately. I went to turn it on today and it's flashing yellow at me and will turn on then turn right back off. I'm going to break it down, clean the tanks and contacts again, and put it back together and see what happens. But honestly, as much of a great Idea that this product is (I would use it religiously if it worked reliably) I just get so frustrated even trying it anymore. Mostly because I'll spray the solution and then have no way to extract it. That's annoying. Also, the spray bottle of cleaner it comes with isn't really enough to make the stain went enough to extract much at all. I ended up making my own spray bottle of cleaner and a lot of water so I can thoroughly wet the spot enough to get the stains out. It works much better and is much cheaper.
Hi Ashley, Thank you for taking the time to share such detailed feedback. We’re really sorry to hear about the inconsistent performance you’ve experienced with your StainForce, especially after trying fix it on your own. We understand how frustrating it can be when the product doesn’t operate reliably, particularly when it interrupts cleaning mid-use. To resolve this as quickly as possible, we suggest reaching out to our team through our support page, where an agent can assist you directly. You can also review our self‑help guide for additional troubleshooting steps. We are committed to improving your experience, and we appreciate the chance to make things right. All applicable links are provided below. Self-Help Page: https://support.sharkninja.com/article/HX100-Series-Shark-StainForce-Portable-Spot-Stain-Remover-Troubleshooting-Guide Contact Page: https://support.sharkninja.com/contact-us Kind Regards, Shark Home
Good. Good product the first one we had broke though and we got a replacement for free so the second one is doing good so far works great. Would recommend to buy.
Hi Dartell, Thank you for taking the time to leave your review. We’re so glad to hear that you’re enjoying your replacement and that it’s working well for you. It’s great to know you’d recommend the product. We understand how important reliability is, and we appreciate you sharing your experience with both units. Your feedback will be shared with our internal teams as we continue to improve our products. If there’s anything we can do to make your experience even better or if you’d like to share any additional thoughts, we’d love to hear from you. Please feel free to reach out to our Customer Care team using the link below: https://support.sharkninja.com/contact-us Kind regards, Shark Home
May be good for extracting a spill or something, but for cleaning it doesn’t use water and only use the spray detergent and does it work real well you use a lot of detergent
Hi there,<br />Thank you for your feedback. We’re disappointed to hear about your experience with your unit. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. If you have any questions or need assistance, please call our support team at 1-800-365-0135, Monday to Friday, 9 a.m. to 9 p.m. ET | Saturday 9 a.m. to 6 p.m. ET.<br />Best Regards,<br />Shark Home
Verified Purchase
Not worth
Died within 20 minutes of use with full battery and take 4 to 6 hours to fully charge not worth just use a corded one
Hi there,<br />Thank you for taking the time to share this with us. We’re really sorry to hear that the unit lost power after only 20 minutes of use even with a full battery, and we completely understand how frustrating that is especially when it also takes several hours to recharge. That’s certainly not the experience we want you to have. We’d really like the chance to help make this right. Please give our Shark support team a call at 1-855-427-5127, Monday–Friday, 9 a.m.–9 p.m. ET | Saturday, 9 a.m.–6 p.m. ET. One of our specialists will be happy to review the issue with you and discuss available options.<br />Best regards,<br />Shark Home
Verified Purchase
Suction is weaker than expected from a Shark
The suction isn’t very good.
Hi Madison, thank you for letting us know. We’re disappointed to hear that the suction hasn’t met your expectations, as that’s certainly not the experience we want for you. We’d like the opportunity to look into this further and determine whether there may be an issue affecting performance.<br />Please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to help get this resolved. Kind regards, Shark Home
Useless tool. Unfit for purpose. Waste of money
Overpriced garbage. Falls apart easily. The flap to drain it snapped - can’t buy a replacement part, if I hold it closed it still functions, except it doesn’t. Last few times I’ve tried to use it it just flashes an error code - the fix is to clean the electrical contracts with alcohol solution… but that’s assuming it doesn’t just throw waste water out of the handle assembly. Just a useless tool, unfit for purpose.
Hi there, We’re sorry to hear about your experience with the StainForce and the issues you’ve described. This isn’t the level of performance or durability we expect, and we understand how frustrating it must be to encounter problems with the drain flap, error codes, and leakage. We’d like to help make this right. Please reach out to our support team so we can review your situation and explore the best resolution, including troubleshooting steps or replacement options where applicable: https://support.sharkninja.com/contact-us Sincerely, Shark Home