Hi there,<br />Thank you for taking the time to share this with us. We’re really sorry to hear that the unit lost power after only 20 minutes of use even with a full battery, and we completely understand how frustrating that is especially when it also takes several hours to recharge. That’s certainly not the experience we want you to have. We’d really like the chance to help make this right. Please give our Shark support team a call at 1-855-427-5127, Monday–Friday, 9 a.m.–9 p.m. ET | Saturday, 9 a.m.–6 p.m. ET. One of our specialists will be happy to review the issue with you and discuss available options.<br />Best regards,<br />Shark Home

Hi Madison, thank you for letting us know. We’re disappointed to hear that the suction hasn’t met your expectations, as that’s certainly not the experience we want for you. We’d like the opportunity to look into this further and determine whether there may be an issue affecting performance.<br />Please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to help get this resolved. Kind regards, Shark Home

Hello Vic, Thank you for your review. We&#39;re disappointed to hear that the Stain Force did not achieve the results you were hoping for and instead worsened the stain. Your feedback is important to us, and we&#39;d like to investigate this further. Please contact our support team so we can assist you. You can reach us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET), so we can help with tips and further assistance. Kind Regards, Shark Home

Hello there, <br /><br />Thank you for sharing your review. We&#39;re disappointed to hear about your challenges with the Shark StainForce, especially when there&#39;s a red light flashing. We understand how frustrating it can be when it stops performing after a month, particularly with concerns regarding a return. We&#39;d like the opportunity to complete troubleshooting and make this right, and we encourage you to contact us at 1-855-427-5127. Our team is available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m.<br /><br />Kind regards, <br />Shark Home