Hello Karen! We sincerely apologize for the difficulties you have encountered while trying to obtain our Mr. Clean Magic Eraser Shower & Tub Scrubber Starter Kit, Lavender. In order to resolve this issue we recommend contacting Walmart at the number 1-800-925-6278. If you require additional assistance feel free to contact us at the number (800) 248-1612 and our team will be more than happy to help you. Have a nice day.

Hi Lisa! We are sorry to hear the eraser is not staying attached to your Mr. Clean Shower Tub Scrubber handle. To help it stay on, please make sure the colored soap dots on the eraser are facing outward (not toward the device head), and that the eraser shape lines up with the device head shape. Press the eraser firmly into the device head until you hear a crunching sound, that means it is fully attached. If you still have trouble please contact us at (800) 248-1612 we want to assist you.

That's awesome to hear! The Mr. Clean Magic Eraser Shower & Tub Scrubber is designed to make cleaning your bathtub and shower easier with its hand-held, rotating head and built-in squeegee. For the best experience, using it with the Lavender-scented Mr. Clean Magic Eraser Shower & Tub foaming eraser is recommended!

Hello Dear Consumer. Thanks for taking the time to leave your review. We are very sorry to hear about your experience. Jus a a tip, make sure the colored soap dots on the eraser are facing outward (not toward the device head), and that the eraser shape lines up with the device head. Press firmly until you hear a crunching sound, that means it’s fully attached. If you need further assistance please give us a call at (800) 248-1612.