Hey Jodi! We are sorry to hear that! Make sure the eraser is properly attached and wet for best cleaning power. If it is falling off, it might not be secured correctly. Our products undergo rigorous quality checks, and your feedback is important to our Quality Assurance Team. We would love to hear more about your experience and assist you further, so please call us at (800) 867-2532.

Thank you for sharing your experience regarding the Mr. Clean Shower & Tub Scrubber Starter Kit. We understand how frustrating it can be when a product does not meet your expectations. Your feedback is highly appreciated as it help us improve our products in order for them to fulfill your needs. Regarding the eraser falling off the device head, make sure that the colored soap dots are facing outwards. Ensure that the shape of the eraser is lined up with the shape of the device head. Finally, press the eraser into the device head. You should hear "crunching" sound once it is fully assembled. If you would like to share more of this experience, please contact us at the number (800) 248-1612 and our team will be more than happy to take your insights and help you with any question or concern that you may have. Have a nice day.

Hello Donna! We’re sorry to hear that your experience with the Mr. Clean Magic Eraser did not meet your expectations.<br /><br />We appreciate your loyalty over the years and your feedback will be shared with our product team to help improve our offerings. If you have any questions or need assistance, please feel free to contact us at (800) 867-2532. We’re here to help.

Hi! We are sorry to hear that the Mr. Clean Magic Eraser pad will not stay on the handle of your Mr. Clean Shower &amp; Tub Scrubber. This sounds frustrating, and it is certainly not the easy and effective cleaning experience we want you to have, and we appreciate your bringing it to our attention. Please be assured that our products go through many quality checks to ensure they reach you in perfect condition and perform as intended. To keep your Magic Eraser pad attached to the Mr. Clean Shower &amp; Tub Scrubber, check that the colored soap dots on the eraser are facing outward (not toward the device head), and that the eraser’s shape lines up with the scrubber head. Press the eraser firmly into the device head, you should hear a &#34;crunching&#34; sound confirming it is fully attached. If you do this, your eraser should stay put while cleaning. We would like to know more about your experience and help you further with this. Please contact us at 1-800-867-2532, and our team will be more than happy to take your insights and assist you further. We wish you the best!

Hello! Thank you for sharing your experience with the Mr. Clean Magic Eraser Shower &amp; Tub Scrubber Starter Kit. We’re glad to hear you liked the scent and cleaning performance but understand your frustrations with the handle length and the eraser falling apart.<br /><br />Please keep in mind:<br /><br />1. The handle is designed to reach many areas of your shower but may not extend to the ceiling. For very high spots, the eraser can be used separately.<br />2. The scrubber head rotates 360 degrees to help with awkward spaces.<br />3. The Magic Eraser works like a pencil eraser, compressing and breaking down with use, leaving small pieces behind. Wetting the eraser and gently squeezing out excess water can help it last longer.<br />4. Ensure eraser attachment by aligning the colored soap dots outward and pressing firmly until you hear a crunching sound.<br /><br />If you need further assistance, please call us at (800) 867-2532. We’re here to help!

Hello Karen! We sincerely apologize for the difficulties you have encountered while trying to obtain our Mr. Clean Magic Eraser Shower &amp; Tub Scrubber Starter Kit, Lavender. In order to resolve this issue we recommend contacting Walmart at the number 1-800-925-6278. If you require additional assistance feel free to contact us at the number (800) 248-1612 and our team will be more than happy to help you. Have a nice day.

Hello Dear Consumer. Thanks for taking the time to leave your review. We are very sorry to hear about your experience. Jus a a tip, make sure the colored soap dots on the eraser are facing outward (not toward the device head), and that the eraser shape lines up with the device head. Press firmly until you hear a crunching sound, that means it’s fully attached. If you need further assistance please give us a call at (800) 248-1612.