Hey Jodi! We are sorry to hear that! Make sure the eraser is properly attached and wet for best cleaning power. If it is falling off, it might not be secured correctly. Our products undergo rigorous quality checks, and your feedback is important to our Quality Assurance Team. We would love to hear more about your experience and assist you further, so please call us at (800) 867-2532.

Red, we are truly sorry to hear that the Mr. Clean Magic Eraser Shower and Tub Scrubber required a lot of elbow grease, and that you experienced issues with the handle length and the sponge coming off in small pieces. We understand your frustration when our product, designed to tackle the toughest soap scum and grime for a sparkling bathroom in record time, does not provide the ease of use you expect. Your opinion is very important to us, and we assure you that all our products undergo rigorous quality checks to ensure they meet our high standards for durability and effectiveness. We are here to help and provide needed assistance. Please contact us directly at 1-800-248-1612 so we can learn more about your experience and find a solution. Thank you for sharing your valuable feedback.

Thank you for sharing your experience regarding the Mr. Clean Shower & Tub Scrubber Starter Kit. We understand how frustrating it can be when a product does not meet your expectations. Your feedback is highly appreciated as it help us improve our products in order for them to fulfill your needs. Regarding the eraser falling off the device head, make sure that the colored soap dots are facing outwards. Ensure that the shape of the eraser is lined up with the shape of the device head. Finally, press the eraser into the device head. You should hear "crunching" sound once it is fully assembled. If you would like to share more of this experience, please contact us at the number (800) 248-1612 and our team will be more than happy to take your insights and help you with any question or concern that you may have. Have a nice day.

Hello Donna! We’re sorry to hear that your experience with the Mr. Clean Magic Eraser did not meet your expectations. We appreciate your loyalty over the years and your feedback will be shared with our product team to help improve our offerings. If you have any questions or need assistance, please feel free to contact us at (800) 867-2532. We’re here to help.