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Customer reviews for Member's Mark Total Protection Underpads, Large, 120 ct. for
Member's Mark Total Protection Underpads, Large, 120 ct.
4.6 out of 5 stars
stars
2,134 ratings842 reviews
  1. 5 stars80% (1,699)
  2. 4 stars11% (233)
  3. 3 stars4% (75)
  4. 2 stars2% (41)
  5. 1 star4% (86)

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Showing 121-130 of 842 reviews
Jan 20, 2018
SUZANNE CRA M COX N ET
5 out of 5 stars review

Verified Purchase

Underpads

I buy these for my animals for if they need to use the bathroom, and I can not get them outside quick enough. It works well, better than the advertised ones for actual dogs. My old 17 yr old cat also has learned to use them. Makes for easy cleanup. Sorry, I do not use them for human use, but the job is the same.

Helpful?224KOUXUPO0J19396805293
Feb 28, 2018
Sn2BcostcoMBR
1 out of 5 stars review

Verified Purchase

Horribly disappointed with the change

These used to be a 10! We use them for our geriatric dogs room, but they are nothing like the old ones members mark made. Such a disappointment. Not near as absorbent as previously, rip easily. Just like their diapers member's mark quality is suffering compared to Costco.

Helpful?224KOUXUPO0J19396805293
Jul 28, 2017
Djoy220
1 out of 5 stars review

BRING BACK THE OLD VERISON

I have purchased these pads for many years and loved the old version. I used them for two little yorkies and had no issues. The product and price were great. I purchased these in June (3 boxes) and was so disappointed with the quality of these. They are less absorbent and leak. I'm not sure why the old version was changed but please bring it back. This was a waste of money and now I need to find another option.

Helpful?224KOUXUPO0J19396805293
reply from Supplier Response

Thank you for your feedback. We understand having confidence in the absorbency of our product is of utmost importance to you and we apologize for any inconvenience this leakage may have caused. We would like to better understand the specifics of your concern since the new 23"x36" underpad is designed to maintain the same absorbent performance with a new aesthetic appeal vs the previous design. Please feel free to contact us at our Member Call Center 1(888)-301-0332. Additionally, we offer a more absorbent and thicker Members Mark 30"x36" Underpads.

Dec 2, 2025
Teri
1 out of 5 stars review

NO LONGER ABSORBANT

I have purchased these bed pads for use as potty pads for my 4%23 dog. Until the last 2 cases they had terrific absorption. The quality of the past 2 cases has dramatically decreased so my very small dog has to have her paws washed nearly every time she urinates, as there is very little absorption and the urine soaks her paws. Sam’s Club, please CHANGE SUPPLIERS!! The XL pads in another brand I also order are fantastic. Can you order smaller sizes of those and ditch the current large size and brand I have noted on this review?!!

Helpful?224KOUXUPO0J19396805293
reply from Consumer Relations

Thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jul 17, 2017
gusdox
2 out of 5 stars review

"New" and worse than the original version

I've been buying these underpads for the past two years for my dogs' to use. To be honest, it's the only reason I have a Sam's membership. Those that had the blue lining were absolutely great - they were cheaper than the same ones sold in local grocery stores. I could buy 8 pks at Sam's for the same price I could buy 4 elsewhere. However, somebody made a bad decision to "improve" them. I don't know why people think they need to "improve" something that's there's nothing wrong with unless it means they can skimp on the product and thereby make more money for themselves. The "new and improved" version of the pads that were perfectly fine is not so improved. It's thinner and the leaks. The floor underneath is usually wet when I change them out. They are by no means "superior waterproof pads". Too bad. They ruined the superior pads by changing something that didn't it. While the price remained close to what it was, I'm having to change them more than previously and therefore, spending more because I'm having to use more of them. Really a shame.

Helpful?224KOUXUPO0J19396805293
Jul 18, 2017
christi
1 out of 5 stars review

New improved Underpads a huge failure

I have been using these Underpads for at least seven years they were great then I am forced to order the new improved pads epic failure. These do not absorb like the others such a shame when a product gets 4.00 plus rating down to a 2 something is really wrong. I am disabled and do not drive was so greatful I could order these on line came right to my home but now I am on the hunt for another type so very disappointed these cost more and do not work as well what a shame. New and improved epic failure! Giving them a rating at 1 was a strech

Helpful?224KOUXUPO0J19396805293
Feb 20, 2018
Blue Pads Please
1 out of 5 stars review

Horrible!

I was buying the "older version" with the blue backing for many years & they were wonderful!!! The "new version" which by the way is ugly, doesn't work half as well & it states they absorb the same, not even close. If the only reason you decided to change an already good product was the ascetics, that was a failure as well. As I said, the color is ugly & we all know that was not the reason. Were not living under a rock & 95% of the reviews are negative! Wake up Marketing/Purchasing Dept, please give us the old pads back or if you insist on the ugly color, at least change back to our old filler inside. In advance, thank you for your time & anything you can do to make this happen ASAP!!!

Helpful?224KOUXUPO0J19396805293
Jul 24, 2017
TMc
1 out of 5 stars review

No longer a good product

I have bought these for years and was happy with them. Since they have been changed, they are horrible. Sam's Club should listen to their customers and bring back the previous product. The blue backed pads were an excellent quality. These new ones fail miserably.

Helpful?224KOUXUPO0J19396805293
May 30, 2020
Zackie
1 out of 5 stars review

No Longer Good Quality

I purchased several boxes in 2019 for my elderly disabled mother & they were the best quality I could find compared to others...thick & strong. Then they disappeared for several months & nobody could tell me why. When they brought them back a few months later they are now of the poorest cheapest quality. The cotton separates & they tear very easily. They are so bad I threw them in the closet & had to go buy a different brand. Sam's you shouldn't cheapen your Members Mark brand when you have a good product.

Helpful?224KOUXUPO0J19396805293
reply from Supplier Response

Good Afternoon Zackie. We apologize for these issues since what you're describing definitely doesn't match the quality standards we stand by for our Member's Mark Underpads. If you still have any remaining pads left, please hold onto them so we can obtain important lot code information and retrieve them for review. If you have time, please call us at 888-301-0332 and we will be happy to address these issues. We look forward to hearing from you.

Apr 18, 2022
Lyn
1 out of 5 stars review

Verified Purchase

Low Quality

Too thin

Helpful?224KOUXUPO0J19396805293
reply from Supplier Response

Good Morning Lyn and thank you for your feedback. Providing our customers with a high quality product is very important to us. So sorry you had this recent experience. We would like to find out more information if you still have the product available. Please call us at 888-301-0332 at your convenience.