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Sams Club
Customer reviews for Member's Mark Total Protection Underpads, Large, 120 ct. for
Member's Mark Total Protection Underpads, Large, 120 ct.
4.6 out of 5 stars
stars2,130 ratings842 reviews
  1. 5 stars80% (1,695)
  2. 4 stars11% (233)
  3. 3 stars3% (74)
  4. 2 stars2% (41)
  5. 1 star4% (87)

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Showing 121-130 of 842 reviews
Feb 20, 2018
Blue Pads Please
1 out of 5 stars review

Horrible!

I was buying the "older version" with the blue backing for many years & they were wonderful!!! The "new version" which by the way is ugly, doesn't work half as well & it states they absorb the same, not even close. If the only reason you decided to change an already good product was the ascetics, that was a failure as well. As I said, the color is ugly & we all know that was not the reason. Were not living under a rock & 95% of the reviews are negative! Wake up Marketing/Purchasing Dept, please give us the old pads back or if you insist on the ugly color, at least change back to our old filler inside. In advance, thank you for your time & anything you can do to make this happen ASAP!!!

Helpful?224KOUXUPO0J19396805293
Dec 1, 2017
angi
5 out of 5 stars review

I have used this product for my father and for my

My family used theses pads for my father and our dogs, we have small fooo fooo dogs my father has passed. Over the years there have been quality issues. We all noticed. We would double upon the pads @ times. However I still use them for pets as well as putting them under crib sheets for my grand children. Saved a lot of time not having to clean baby bed mattresses. I have even used them in my car due to grandchildren being messy with sippy cups among other things.

Helpful?224KOUXUPO0J19396805293
Jan 20, 2018
SUZANNE CRA M COX N ET
5 out of 5 stars review

Verified Purchase

Underpads

I buy these for my animals for if they need to use the bathroom, and I can not get them outside quick enough. It works well, better than the advertised ones for actual dogs. My old 17 yr old cat also has learned to use them. Makes for easy cleanup. Sorry, I do not use them for human use, but the job is the same.

Helpful?224KOUXUPO0J19396805293
Feb 28, 2018
Sn2BcostcoMBR
1 out of 5 stars review

Verified Purchase

Horribly disappointed with the change

These used to be a 10! We use them for our geriatric dogs room, but they are nothing like the old ones members mark made. Such a disappointment. Not near as absorbent as previously, rip easily. Just like their diapers member's mark quality is suffering compared to Costco.

Helpful?224KOUXUPO0J19396805293
Dec 2, 2025
Teri
1 out of 5 stars review

NO LONGER ABSORBANT

I have purchased these bed pads for use as potty pads for my 4%23 dog. Until the last 2 cases they had terrific absorption. The quality of the past 2 cases has dramatically decreased so my very small dog has to have her paws washed nearly every time she urinates, as there is very little absorption and the urine soaks her paws. Sam's Club, please CHANGE SUPPLIERS!! The XL pads in another brand I also order are fantastic. Can you order smaller sizes of those and ditch the current large size and brand I have noted on this review?!!

Helpful?224KOUXUPO0J19396805293
reply from Consumer Relations

Thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jul 28, 2017
Djoy220
1 out of 5 stars review

BRING BACK THE OLD VERISON

I have purchased these pads for many years and loved the old version. I used them for two little yorkies and had no issues. The product and price were great. I purchased these in June (3 boxes) and was so disappointed with the quality of these. They are less absorbent and leak. I'm not sure why the old version was changed but please bring it back. This was a waste of money and now I need to find another option.

Helpful?224KOUXUPO0J19396805293
reply from Supplier Response

Thank you for your feedback. We understand having confidence in the absorbency of our product is of utmost importance to you and we apologize for any inconvenience this leakage may have caused. We would like to better understand the specifics of your concern since the new 23"x36" underpad is designed to maintain the same absorbent performance with a new aesthetic appeal vs the previous design. Please feel free to contact us at our Member Call Center 1(888)-301-0332. Additionally, we offer a more absorbent and thicker Members Mark 30"x36" Underpads.

Aug 23, 2017
Nickisme
1 out of 5 stars review

New Members Mark brand is awful

I buy these pads for my dogs piddle pad holder. They are the perfect dimension and I have bought their other brand from Sam's club for 3 years. This new Members Mark brand does not compare to their last brand. The material is not quilted and it is much thinner and less absorbent than the previous ones they sold. I also don't like the cardboard box they come in. The plastic package was easier to dispose of. Someone needs to take the new pads back to the drawing board and copy the last brand Sams carried.

Helpful?224KOUXUPO0J19396805293
Jan 9, 2026
sachiz_4281
1 out of 5 stars review

Sad

[This review was collected as part of a promotion.] I never received these products in tact. Unfortunately the neighbors cat got into it and destroyed the box and padding. I love members mark items so i am sure it was really good and absolutely absorbing

Review from influenster.com
Helpful?224KOUXUPO0J19396805293
Jul 24, 2017
TMc
1 out of 5 stars review

No longer a good product

I have bought these for years and was happy with them. Since they have been changed, they are horrible. Sam's Club should listen to their customers and bring back the previous product. The blue backed pads were an excellent quality. These new ones fail miserably.

Helpful?224KOUXUPO0J19396805293
Jul 25, 2017
FO
1 out of 5 stars review

HORRIBLE PADS

This new "improved" pads are horrible!! What was the matter with the old ones in the purple plastic?? You have raised the price, put it in cardboard again and made a worst product!! The new product LEAKS!! You can tell by the feel that it has less filling in it!! I have purchased the old style for years! We have 7 Yorkshire Terriers that are all house dogs.....we USED TO brag and tell everyone we knew within the Yorkie community to get their pads from SAMS... it had a great price and a great product... NOT ANYMORE!!! BRING BACK THE OLDER STYLE! KEEP IT IN ITS PLASTIC. WE DONT NEED A CARDBOARD BOX! IT WAS DEFINITELY A BETTER PRODUCT.....I am already looking for another distributor and if I find one, will probably cancel my SAMS membership. Check my purchases....I bought 6-7 packages of those pads every other month..... I AM DISAPPOINTED WITH THIS PRODUCT!!

Helpful?224KOUXUPO0J19396805293
reply from Supplier Response

Thank you for taking the time to write a review for our underpads. The product leakage you describe is not indicative of the quality of this product, and we apologize for any inconvenience. We would like to better understand the specifics of your concern since the new 23"x36" underpad is designed to maintain the same absorbent performance with a new aesthetic appeal vs the previous design. Please feel free to contact us at our Member Call Center 1(888)-301-0332. Additionally, we offer a more absorbent and thicker Members Mark 30"x36" Underpads.