Hi Hyma, Thank you for your feedback. We're sorry to hear that you are not getting good results with your Philips Norelco Shaver Series 7000. In this case, please follow these steps to get a good shave. It is possible that the performance of your shaver has declined because it is dirty. There can be hair or dirt particles stuck inside it, causing the shaving heads to not function correctly. To fix this problem, properly clean your shaver. For detailed cleaning instructions, refer to your user manual. Another reason why your shaver might not be working properly is that it is not assembled correctly. For full instructions on how to reassemble your shaver, refer to your user manual. You will achieve optimal results with your Philips Shaver if you make slow circular movements with the shaver over the face. If you are a new user of the Philips Shaver, keep in mind that your skin needs to adapt to the electric razor. This means that your skin may feel slightly irritated in the beginning. Allow yourself an adjustment period of two to three weeks with your new Philips Shaver. If you have not shaved for a couple of days and have a heavy beard, it is a good idea to trim your beard before you start shaving. This technique also helps reduce shaving time. While shaving, it is important to be gentle, especially if you have sensitive skin prone to irritation. Do not press the shaver too hard against your skin. Only apply gentle pressure, which makes your facial hair stand upright and makes it easier for the shaver blades to catch and cut them. If this does not help or if you have further questions, please reach out to us via private message. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact. Hope to speak to you soon. Kind regards,  Philips Consumer Care

Hello there, Thank you for your valuable feedback. We're sorry to hear that you have not received the charging cord for your Philips Norelco Shaver Series 7000. In this case, we would request you to contact us via social media. We're available on Facebook (@Philips) and Twitter (@PhilipsCare). Don't worry if you don't use social media; you can also contact us via the contact page: www.Philips.com/contact. Hope to hear from you soon. Kind regards, Philips Consumer Care