Thank you for sharing your experience with Tide evo. We appreciate your feedback and understand your concerns regarding the tiles not fully dissolving in your front-load washing machine. Tide evo is designed to dissolve instantly upon contact with water, and it is formulated to work effectively in all types of washing machines, including both front-loaders and top-loaders. However, there are a few factors that might affect the dissolution of the tiles: - Water Temperature: Tide evo is designed to perform exceptionally well in cold water, which can sometimes lead to slower dissolution if the water temperature is too low. Ensure that you are using the temperature setting indicated on the fabric care label of your garments. - Load Size: If the load is too large or packed tightly, it may prevent the tiles from moving freely and dissolving completely. For larger or extra-large loads, we recommend using two tiles to ensure optimal performance. - Machine Settings: Front-load machines may have different wash cycles that affect how long the detergent is in contact with water. If possible, try using a cycle that allows for a longer wash time or a more vigorous agitation. We take quality very seriously and want to ensure that you have the best experience with our product. If you continue to experience issues, please reach out to us at (800) 879-8433. Our service team is here to assist you and understand what happened. Thank you for your recommendation, and we hope to resolve this issue for you soon!

Hey there! We are truly sorry to hear that the product did not dissolve completely and left residue on your clothes, we appreciate your feedback. Please know that these dissolving laundry packets are designed to dissolve upon meeting water; however, prior exposure to moisture can affect their performance. Factors like incorrect dosing, an excessively large load that restricts water circulation, low water pressure, or even your machines prewash sensing rotation affecting packet placement, can all impact proper dissolution. Please contact us at (800) 879-8433 we want to assist you further!

Hey there! We are truly sorry to hear that the product did not dissolve completely and left residue on your clothes, we appreciate your feedback. Please know that these dissolving laundry packets are designed to dissolve upon meeting water; however, prior exposure to moisture can affect their performance. Factors like incorrect dosing, an excessively large load that restricts water circulation, low water pressure, or even your machines prewash sensing rotation affecting packet placement, can all impact proper dissolution. Please contact us at (800) 879-8433 we want to assist you further!