Thank you so much for sharing your experience! We appreciate you pointing out the assembly guidance. We will review and improve our instruction manual for future batches to help customers set it up more easily. You are absolutely right — the witch will be off balance and malfunction if not positioned properly, and her arm needs to rest across the cauldron. Glad to hear it’s working great for you now! Hope you enjoy it for the holiday season.

Thank you for your feedback. We are sorry your unit stopped working after rain. This item is made for outdoor use. Heavy rain can add weight to the fabric and shift internal alignment, triggering the built-in safety kill switch. Please let it fully dry and re-power it to test. We’ve arranged a free replacement for you, in case the product was damaged in transit or defective. We appreciate your feedback.

We’re truly sorry to hear your animated Floating Witch stopped working after around 2 days of use. We completely understand your disappointment, especially since you loved its appearance.Please reach out to our customer service team so we can assist you further.

We are truly sorry to hear your item stopped working after one week following rain exposure, and we fully understand how disappointed your daughter was. This product is designed for outdoor use and should withstand rain, so we will thoroughly investigate this issue. Please reach out to our customer service team, and they will guide you through the available solutions, whether it is return or troubleshooting support. Thank you for your feedback.

Thanks for your feedback.We sincerely apologize for the spinning malfunction and the disappointment this has caused you. Your comment will be shared with our product team. Please reach out to our customer service team if you require further assistance.

Thank you for your feedback. We sincerely apologize that it stopped spinning after two weeks and only blinks now, causing your disappointment. Please reach out to our customer service team for assistance.

We sincerely apologize for the unsatisfactory experience with this floating witch, which stopped rotating around the cauldron after working well for 10 days. Your feedback is valuable to us, and we will continue to make improvements for future products. Thank you for bringing this to our attention.

We’re truly sorry to hear your animated Floating Witch did not last much past two weeks of use. We completely understand your disappointment, especially since you liked the concept. We suggest powering it off and allowing the unit to fully dry before restarting. Moisture may add extra weight to the fabric and affect movement. If the issue persists after this step, please reach out to our customer service team so we can assist you further.

We're truly sorry to hear your item stopped spinning only 20 days after purchase, and we understand your frustration. Please reach out to our customer support team, and they will work with you to find the right solution, whether that is a replacement or troubleshooting guidance. We appreciate you giving us the opportunity to improve.