Thank you so much for sharing your experience! We appreciate you pointing out the assembly guidance. We will review and improve our instruction manual for future batches to help customers set it up more easily. You are absolutely right — the witch will be off balance and malfunction if not positioned properly, and her arm needs to rest across the cauldron. Glad to hear it’s working great for you now! Hope you enjoy it for the holiday season.

We’re truly sorry to hear your animated Floating Witch stopped working after around 2 days of use. We completely understand your disappointment, especially since you loved its appearance.Please reach out to our customer service team so we can assist you further.

We are truly sorry to hear your item stopped working after one week following rain exposure, and we fully understand how disappointed your daughter was. This product is designed for outdoor use and should withstand rain, so we will thoroughly investigate this issue. Please reach out to our customer service team, and they will guide you through the available solutions, whether it is return or troubleshooting support. Thank you for your feedback.

We are sorry to hear the eye lights never lit up and the unit later stopped rotating. Please contact our customer service team, who will guide you through the next troubleshooting steps.

We’re truly sorry to hear your animated Floating Witch worked well for a week then stopped spinning or stalled halfway through movement. We completely understand your disappointment. Please reach out to our customer service team so we can assist you further.

We are sorry to hear about this poor experience. It’s possible that when the item tipped over on the hard surface, the alignment of its inner frame got damaged, which caused it to stop rotating after one day outdoors. Please reach out to our customer service team and we will work to find a solution for you!

We’re truly sorry to hear your animated Floating Witch has stopped working. We completely understand your disappointment, especially since you enjoyed it so much while it was working.We suggest powering it off and allowing the unit to fully dry before restarting. Moisture may add extra weight to the fabric and affect movement.If the issue persists after this step, please reach out to our customer service team so we can assist you further.

We are sorry to hear your 6.5 feet floating witch stopped working within a week. We apologize for this disappointing experience. Please contact our customer service team and we will provide support to resolve your issue.