Thank you for your feedback. We are sorry your unit stopped working after rain. This item is made for outdoor use. Heavy rain can add weight to the fabric and shift internal alignment, triggering the built-in safety kill switch. Please let it fully dry and re-power it to test. We’ve arranged a free replacement for you, in case the product was damaged in transit or defective. We appreciate your feedback.

We’re truly sorry to hear your animated Floating Witch did not last much past two weeks of use. We completely understand your disappointment, especially since you liked the concept. We suggest powering it off and allowing the unit to fully dry before restarting. Moisture may add extra weight to the fabric and affect movement. If the issue persists after this step, please reach out to our customer service team so we can assist you further.

We’re truly sorry to hear your animated Floating Witch has stopped working. We completely understand your disappointment.We suggest powering it off and allowing the unit to fully dry before restarting. Moisture may add extra weight to the fabric and affect movement. If the issue persists after this step, please reach out to our customer service team so we can assist you further.

We're truly sorry to hear your item stopped spinning only 20 days after purchase, and we understand your frustration. Please reach out to our customer support team, and they will work with you to find the right solution, whether that is a replacement or troubleshooting guidance. We appreciate you giving us the opportunity to improve.