The mattress did not fully expand. It took me days and countless pictures to prove to Nectar that their mattress was defective. They finally approved a replacement mattress. The first message I received from them after that was that there was a delay in the shipment. Frustrating!

Ordered 5/26/21. Received it last week 6/16 and opened 6/17. Middle never inflated. It’s at 4 inches while the foot and head are 11. Made to wait 72 hours even though it was clear almost immediately we got a defective product. Now they are replacing it, but telling us we’ll once again be waiting 4-5 weeks for a replacement on THEIR faulty product. Absolutely unacceptable.

This has been the best mattress for helping with my back pain and overall providing an amazing nights sleep that I’ve ever owned. The only thing I would change is maybe having a talk with the delivery companies about taking better care of packages as the box it had arrived in was very beat up and torn in a couple of places.

The middle 2 legs bent on the adjustable frame. Notified the company on April 6th, 21. Purchased bed in November 2020; Sent the required documentation along with pictures. Continue to get false information about the shipping date. Unable to use our bed due to the bent support legs. Today is May 30th, I think we have been more than patient but now I want everyone to know how hard it may be to work with this company if you have a problem. Want resolution, new legs or my money back. Have never had this much problem with any other company.

I was told by the rep that people with my back issue usually do well with the regular mattress. No true! First night was painful and so on...called back wastold.to.get there other mattress by Dreamscape or something like that. Was also told I could not return the mattress before 30 days

We have had this mattress for a couple of years now and at least twice a week, as I climb into bed at night, I tell my husband, "I sure do love this mattress"! The mattress is comfortable for back, side, and stomach sleeping. We are honestly so spoiled by it that we haven't found another mattress at any hotel, Air BnB, or friend's house that even comes close to the comfort that this mattress delivers. The copper infused mattress stays cool and comfortable all night long. I have recommended this mattress to ANYBODY who has even briefly mentioned needing a new mattress. It is truly THE BEST!

In some positions, this is pretty comfortable, especially when compared to my old mattress that wasn't memory foam. I think that I might need a softer firmness for how I sleep, or perhaps it's the height and weight thing (6'2", 300 lbs). Still have some lower back pain, but that's due to the standard firmness probably not being for me personally.

Purchased a twin XL in January 2020. Set up was easy. It was very comfortable at first. I'm not sure if it was the mattress or because of my previous sleeping situation was a subpar. But, these last two years it has become increasingly uncomfortable. I have to rotate it often to not have a dip where my hips are. My daughter is 75 lb and loves it so she is getting this one and I'm getting something else.

We purchased the king size mattress and bed frame 6 months ago. So far, we are okay with the mattress, but the side rail (support and slats) has already broken. It is now obvious that the bed frame was made from inferior products and the design isn't structurally sound. Upon contacting customer service we were told a return was not an option. Our only option was to submit photos for replacement parts. When asked what would happen if and when it broke again they said we'd just follow the same process. So now we're stuck with a bed frame that we'll likely have to order replacement parts for every 6 months. Not a happy customer.

I purchased a bed in a box years ago when they first became available. There are a lot more companies to purchase from and they keep getting better and better. This mattress is very comfortable. Have recommended it to friends were in the market for this type of mattress