Thank you for sharing your experience with us, Jeffrey! We’re sorry you didn’t get the whitening results you hoped for with Crest 3D White Ultra Whitening Toothpaste. There are many types of whitening oral care products. Most toothpastes work to remove stains on the surface of the teeth, called extrinsic stains. However, stains can also get trapped below the enamel surface, known as intrinsic stains. We understand everyone has their own goal for the level of whitening they'd like to achieve. So we can learn more about your experience and help further, please give us a call at (800) 492-7378, 9 am-6 pm EST, Monday-Friday.

We're sorry to hear you're disappointed in the brushing experience you had with the Crest 3D White Ultra Whitening Toothpaste. Our toothpastes go through extensive safety checks to ensure they're safe to use as directed. Based on what you've shared, we encourage you to discontinue use of the toothpaste. We genuinely hope your teeth are feeling better soon. We're interested in learning more about your experience, as we actually haven't changed the product or packaging of this toothpaste. So we can learn more, and help you further, please give us a call at 1(800) 492-7378.

We're sorry you did not receive the Crest 3D White Ultra Whitening Toothpaste size you expected, Victor. For help with your order, we recommend reaching out to Sam's Club directly for the best assistance at 1-888-746-7726.