Customer reviews for Frigidaire Gallery 2-in-1 Hot/Cold Water Cooler, Bottom Load, Built-In Bullet Ice Maker, Black forMember photos
Verified Purchase
Fantastic
Be sure to clean this water cooler thoroughly. Fill with water and pull out the plugs to rinse. This Frigidaire water cooler is fantastic, it gets cold immediately after you hook it up, and as for hot water, it gets very hot. So be careful not to burn yourself. The ice maker makes ice fast. All components work absolutely great. I give it 5 stars, and highly recommend everyone to have this in their home.
Love this water cooler
The water cooler arrived well packaged and with no damage. I really like the hot and cold water options, and the built-in ice maker is a great bonus. The bottom-load design makes it easy to replace the water bottle, and the black design looks nice and clean. It works great so far and I'm very happy with this purchase !!!
Hello anonymous, thank you for your feedback! We’re glad to hear you’re enjoying your Frigidaire Gallery 2-in-1 Hot/Cold Water Cooler and appreciate you taking the time to share your experience.
Really recommend!
I really recommend this product! The hot and cold water functions work perfectly and it was a really convenient size for my home. I also had no problems with any plastic/metal taste after cleaning the cooler (thank you to the other reviews for letting me know to clean it). As for the ice maker, it also works really well and it's quite fast!
Hello EK, thank you for your feedback! We’re glad to hear you’re enjoying your Frigidaire Gallery 2-in-1 Hot/Cold Water Cooler, Bottom Load and appreciate you taking the time to share your experience.
I know this sounds crazy!
We loved this water cooler until 2 nights ago when the unit literally turned itself on in the middle of the night and all the water started pouring out onto our wood floor. Luckily I woke up to the sound of running water at 3:30 am and when I realized what was happening turned it off and cleaned up the mess. We turned it on the next day to see what would happen and it has worked fine, but we are afraid to leave it plugged in now when we are asleep or gone because it could have ruined the laminate wood floors in our house due to there being almost a full 5 gallon bottle inside the unit. We purchased the warranty, so I will be following up with them. Luckily, we avoided a catastrophe, but it could have been really bad and now we are scared it could happen again.
Hello, we’re sorry to hear about this concerning issue with your Frigidaire Gallery 2-in-1 Hot/Cold Water Cooler. Please contact our support team so we can review the issue and assist with next steps at support2@curtiscs.com, 1-800-968-9853, or https://www.curtisint.com/product-support.
Love / Loved the ice maker
The tubing or something is a bit temperamental at times it says it's out of water when it isn't. When it says out of water it releases the ice preventing it from making ice. We have owned the ice maker about 4 months now. Most every time I change the water. I have to unplug the unit for a minute or so to get the ice maker working again. Even after waiting for 24 hours to see if it will re-start the process. I'm just 20 days over the 3 month return policy or I would try to get a new one.
Hello Anonymous, we’re sorry to hear about the recurring issues with your Frigidaire Gallery 2-in-1 Hot/Cold Water Cooler with Built-In Bullet Ice Maker. We understand how frustrating it must be to experience these issues when changing the water. Please contact our support team so we can help troubleshoot the unit and review warranty options at support2@curtiscs.com, 1-800-968-9853, or https://www.curtisint.com/product-support.
Love/HATE
I love the design of this cooler. I love bottom loaders, and I love the hot/cold features. I'm even okay with the ice maker not keeping the ice cold. I get it! BUT what I HATE is how LOUD it runs, even after dispensing just a little water. We've had several different cooler styles and brands, and this is by far the loudest! I'm very disappointed.
Hello anonymous, thank you for your review. Some operational sounds such as fans, compressors, or ice dropping into the basket are normal during operation. Ensuring the unit is placed on a flat, stable surface can also help reduce vibration. If you have concerns about the noise level, please contact our support team at support2@curtiscs.com or 1-800-968-9853.
horrible design!! cold water tastes terrible!
This cooler is a joke. The water dispensed tastes terrible! It is because it comes from melted ice. The reservoir that dispenses water is below the ice tray. The machine works fine for ice and for hot water. For the price, this is an unacceptable flaw! Take it from my mistakes: if you want ice, buy an ice maker; if you want a water dispenser, buy a water dispenser, but don't waste your money on this garbage. I would not recommend this product to anyone!
Hello Neysa, thank you for your feedback. We’re sorry the Frigidaire Gallery 2-in-1 Hot/Cold Water Cooler did not meet your expectations. If you would like assistance or have questions about product operation, please contact our support team at support2@curtiscs.com, 1-800-968-9853, or visit https://www.curtisint.com/product-support.
Child Lock Cannot be Unlocked
This looks nice and makes ice quickly. You need to clean it out very well at first or your water and ice will taste bad, sort of a plastic and metallic taste. That's no problem. It also makes cold water and works very well EXCEPT for the awful child lock. I can't get it to dispense hot water because I can't disengage the child lock. I've tried multiple fixes that have promised to work. Absolutely nothing worked. I've unplugged and cleared the memory. Held the lock button down repeatedly and never got the beeps that happen when the lock is off. So, all is all, I can get fast ice- and ice-cold water. But the hot water function is useless. Not worth 300 dollars at this time. I've contacted Frigidaire and I believe that they're supposed to give me a call back within 2 business days. The girl in customer service was very helpful, but it was hard for me to understand her. This was no fault of her own. But I hope that I do get the call-back. Otherwise, I'm stuck with a partially functioning dispenser. I have osteoarthritis and will not be taking this back to Sam's. At this price, I could have just put a jug of water in the fridge and chilled it and got a countertop ice maker. I understand the need for child proof locks, but Frigidaire's child locks are the thing of nightmares. Seriously, there should be an easier way to unlock these appliances without having to call in a service tech.
Hello LINDA, thank you for your review. For best performance, please ensure the [product name] is placed on a level surface with proper ventilation clearance and allow the recommended setup time indicated in the manual before use. If you need assistance, our support team is available at support2@curtiscs.com, 1-800-968-9853, or https://www.curtisint.com/product-support.
Bout-in Ice Maker Isn't a Freezer 😔
I was really excited to purchase this water cooler because of the built-in ice maker. It seemed like the perfect all-in-one solution, but unfortunately, it didn't meet my expectations. The biggest surprise was that the ice maker is not a freezer. This wasn't clearly stated in the product description. Once the ice basket fills up, the ice begins to melt if you don't remove it and transfer it to a freezer. That means you have to continually empty the basket, which adds an extra step and defeats the convenience of having an integrated ice maker. Another disappointment was the size. The unit is much shorter than I expected, so it has a smaller footprint than it appears in the photos. The ice basket is also located on the top of the unit, which takes away what could have been useful countertop or storage space. Additionally, there's an opening around the ice basket where lint and dust can easily fall into the compartment. Since the cold and hot water dispensing area is within that same compartment, it raises concerns about dust and debris entering the area where drinking water is dispensed. One concern I saw in other reviews was the child lock. I personally didn't experience any issues with it. If you follow the instructions—hold the lock button for about three seconds, then press the hot water button—it works as intended. You can dispense both hot and cold water without any issues. Overall, I think the concept is great, but the execution fell short for me. The lack of a freezer function, the small size, and the design of the ice compartment were significant enough that I decided to return the unit the day after receiving it. I hope Frigidaire considers these design improvements in a future version because it has the potential to be an excellent product.
Hello Johana, thank you for your feedback. We’re sorry the Frigidaire Gallery 2-in-1 Hot/Cold Water Cooler did not meet your expectations. If you would like assistance or have questions about product operation, please contact our support team at support2@curtiscs.com, 1-800-968-9853, or visit https://www.curtisint.com/product-support. You are correct, the ice storage area is not refrigerated. It is intended that ice produced be periodically transferred to zipperlock bags for storage in a conventional freezer.
Do not buy!!
Ice maker only worked once! Stopped making ice after one time. It would say to refill the water for the ice making, and it would be to the top of water.
Hello anonymous, we’re sorry to hear about the issue with your Frigidaire Gallery 2-in-1 Hot/Cold Water Cooler. This is not the experience we want for our customers. Please contact our support team so we can help troubleshoot the issue and review warranty options at support2@curtiscs.com, 1-800-968-9853, or https://www.curtisint.com/product-support.


