Hello. We appreciate your valuable feedback on our RID-X Septic Treatment. It may be helpful to know that this pack consists of 49 oz of the product and 9.8 oz is a monthly dose for septic tanks up to 1500 gallons. We hope this helps. We value our consumer's suggestions. Please be assured that and will share your feedback with our product innovation team for future planning. Thank you for reaching out! Sincerely, Your RID-X Team.

Thank you for your feedback regarding our Rid-X product. We'd love to learn more about your experience. When you have a chance, please call us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) and mention the following reference number RB0006169786, and we would be happy to assist you further.

Hi, We’re sorry to hear your RID-X Septic Treatment Powder arrived in this condition. We want you to get the best value from our product. Please contact Sam’s Club to address this shipping issue. As the manufacturer of Rid-X, we would also like an opportunity to speak with you. Please call 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) or send us an email via the Contact Us page on our website including the following case number, RB0000339033, and we would be more than happy to help. Sincerely, Your Rid-X Team!