Hi Purple Mattress's advertisement is very attractive but in reality actual material is very different. It's not that soft as they eggs test, anyone can try to rest it will be crush or broke or anything you can say your mattress will damage by real eggs. Unless if use plastic eggs then no problem. It's not cool as they advertise. I will never buy again. I will going to return the purple Mattress, pillow, and other products too. They should stop to false advertisement. Thanks Ramji

Although there are many great things to say about Purple, for me, the most important is their outstanding customer service. Too often these days, customer service is disappointing. Not so with Purple; they excelled in this area from start to finish. Just a pleasure dealing with representatives of this company!

Thanks for reaching out. The bed is unfortunately to hard. I have a 3inch memory foam pad on top to be able to rest on my side. The technology is great however I would keep the bed with an additional purple layer. Otherwise its not going to work out. Please get back with me concerning this issue. Thank you Glenn R.

I got this on the recommendation of one of my friends and it's been a fantastic experience! The bed is so comfy, even though it's not as thick as my old mattress. The directions to install were very clear and my sister and I were able to get it set up in no time!

The original mattress has been awesome. As a bigger guy I never felt supported and sunk into a mattress and couldn't sit comfortable on the side of the mattress. This mattress is perfect for me it fill firm but definitely supports me as a side sleeper and it allows me to turn over in bed without feeling like I'm fighting the mattress. This is definitely a winner!

First couple of nights wasn't perfect, but I thought things were getting better, but still not perfect until almost 2 weeks in when I slept "wrong" if such a thing exists on my left side. I woke up a bit sore and ignored it. Slept again on same side and discomfort doubled the next day. Once again I didn't rest shoulder/upper arm and "powered through" the pain discomfort and chalked it up to a quirk and not this mattress. The third night I intentionally avoided sleeping on this left hand side (just back and right side). Since I slept more on my back this third night I noticed my lower back was uncomfortable because it sank down too low and my spine wasn't aligned while sleeping. The third day my pain in my left arm/shoulder had tripled and I could barely move. I had to call in sick and miss a day of work. It took 2 and a 1/2 more days to recover to the point where I could function somewhat normally and 2 more days after that to almost be back to normal again. I didn't sleep on this mattress again and will return mine. I do like the pillow and the seat cushion still though. The pillow did have a strong odor though and I suggest airing it out for a while before using.

I bought my Purple genuinely excited by the prospect of an amazing night's sleep. The ads and the science seemed to be speaking right to my needs. That said, you can imagine my supreme disappointment to be requesting a refund after less than a month. First, the good. Purple, as a company, is AMAZING!! They were a dream to deal with in requesting and receiving my refund. They absolutely held up their end of the bargain. 10 stars for their policies and customer service!! The bed, unfortunately, did not provide the restful nights I anticipated despite performing exactly as advertised. The purple gel layer was SOOOOO cool (to the touch and just in general). It felt so unusual in every sense of the word. Pressing my hands into it, I could feel it push back with support and then suddenly give as just the right amount of pressure caused it to flex around my fingers. I couldn't wait to sleep on it. The first few nights were...OK. I didn't sleep great, but they said I'd need time to adjust. I knew that any day my body would recognize the superior sleeping surface it was now being provided and my joint and muscle pains would melt away. After a few more nights, I was beginning to wonder what the problem was. I tossed and turned ALL night. I simply couldn't find a position that would allow me to stay asleep. Now, full disclosure, I'm a big guy. Large frame, about 280. I've had my previous mattress about 10 years. It's an inner spring with a pillow top and it's honestly given me some of the best nights of sleep I've ever had. It's just old and ready to be put to pasture or I wouldn't be in the market. After a few more nights on the Purple, I was able to pinpoint exactly the flaws in the design. First off, it's too thin. This was most apparent during "amorous" activities when I could feel the support platform under my knees with seemingly very little padding. I'm a big guy, so I can't fault them for not providing more foundation foam. I may simply be too large for the bed. The other issue, anyone of any size would likely experience. As I said before, the gel layer provides support until a certain threshold of force is applied. This is ostensibly to accommodate pressure points. The problem is when two connected body parts find themselves on opposite sides of that threshold. It was most notable in my shoulders and knees. My back, being part of the bulk of my body, would depress the gel beyond the crush threshold. My arms, however, would not. This led to my body and arms being supported to two different degrees at two completely different levels. The pressure under my arms was forcing them upward, while the gel under my torso gave way and relaxed. This caused significant shoulder pain during the nights I slept on my back or stomach. Similarly, my thighs were heavy enough to pass the crush threshold, but my calls were not. This created a similar pressure differential right at my knees when I slept on my side, causing knee pain which lasted throughout the day. These two conditions (along with similar factors elsewhere) meant that there was no single position that wouldn't cause me discomfort. Thus, I tossed and turned all night and never got good sleep. It even effected my performance at work to the point I had to sleep on the couch until our new mattress arrived. I don't mean this to seem negative. The bed performed according to spec. That spec just didn't seem to be designed with larger guys in mind. Great company. High quality product. Ultimately just not for me.

For most of my life, I have hated going to sleep because I would rather do other things with the time. My previous mattress amplified that hatred of sleep. Now, with the Purple Mattress, once in bed, getting to sleep is less of a fight and more of an unwinding of my mind. Sleep isn't as much of an enemy. The mattress has also widen my ability to fall asleep in almost any position now.

My husband told me the other day that our new mattress is the best decision we made all year. We were both having back pain on our old mattress, and then on two other mattresses we tried out. A friend recommended Purple and let us come lie down on her bad and that was it! We love the mattress, LOVE the stretchy Purple sheets, and love going to bed every night (and getting up without aches and cricks). Customer service has been outstanding as well. Thanks so much for everything!

I no longer have back and neck pain, for years I have struggled with this problem. I knew I needed to invest in a better bed, little did I know that this bed would change my life. I am so glad I did not spend thousands on a sleep number or pillowtop, definitely lived up to it's standards and it's all about the hype.