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Customer reviews for Purple Mattress with GelFlex Grid and Comfort Foam for
Purple Mattress with GelFlex Grid and Comfort Foam

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Showing 1-10 of 39,249 reviews
Jan 17, 2026
Deanna
5 out of 5 stars review

Verified Purchase

Excellent sleeping in my new purple mattress!!!

I never thought I would ever find sleeping so phenomenal!!! I have fought for years trying to get comfortable sleeping until I found Purple. I don't get hot plus, I have 0 aches & pains while sleeping & I actually wake up pain free!!! Purple is phenomenal !!!

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Jan 29, 2026
Isaac
5 out of 5 stars review

Verified Purchase

Restful Sleep

I like the mattress, but I'm not obsessed. It has not changed my life, but it is comfortable for sleeping on my side and on my back. It also keeps its form after being inclined by the adjustable base.

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Dec 27, 2025
Kelly C
5 out of 5 stars review

Verified Purchase

My favorite bed

We got our first purple 5 years ago and when we needed to get a new mattress for a guest room, it was a no brainer. These beds are amazing and I sleep so wonderfully on them. I used to get pains when I slept, but that is no longer!

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Jan 28, 2026
Megan
5 out of 5 stars review

Verified Purchase

Hip and back pain gone in 1 night!

This bed is so different from any other mattress, but in a good way. I have had daily hip pain for over a year. After only ONE night on this mattress my hip pain is 100% gone!

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Jan 11, 2026
Mary Anne and JM
5 out of 5 stars review

Verified Purchase

Will always buy purple original

Will always recommend purple original. The mattress is not only comfortable but moulds to your body. It never has low and high sides it remains flat. Very comfortable mattress.

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Sep 10, 2025
Claude M
5 out of 5 stars review

Verified Purchase

I can't believe I didn't switch to Purple sooner!

I've had my purple mattress for almost a month now, and I still love it! Whether I sleep on my side, back, or stomach, I feel supported and comfortable and sleep great! This mattress is pretty expensive compared to others out there, but it's worth the extra money, for sure. The payment plans offered through affirm make paying it off simple and affordable. Can't recommend this mattress enough!

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Oct 20, 2025
Amanda B
5 out of 5 stars review

Verified Purchase

Life-altering sleep

I haven't napped in 20 years and I've taken 3 naps in the middle of the day since receiving my Purple mattress. I usually cannot fall asleep without sleep medication so this is huge. Even with medication I suffer from insomnia. I have trouble falling asleep and staying asleep. Since the purple mattress I am falling asleep quickly and I am staying asleep all night!! It is a dream come true!! Thank you purple! I also am a hot sleeper and suffer from night sweats. This mattress doesn't just not make you hot it is cooling. I only wish I'd bought one sooner. I'll never sleep on anything else.

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Mar 8, 2026
Maria G
1 out of 5 stars review

Verified Purchase

Not happy

We have been loyal Purple customers for years, but the quality has declined. Our recent purchase arrived lopsided. The warranty replacement was made in 2023 and the corners never fully expanded. We've been trying to return it for three weeks, but customer service only replies every other day with no solution. We are switching to a different brand.

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Mar 11, 2026
Wulp
1 out of 5 stars review

Verified Purchase

Buy from a more responsible vebdor

I'm extremely disappointed with my experience ordering from Purple. I ordered a mattress and never received it, yet I did receive a pillow from the same order. When reviewing the tracking information, it clearly shows the pillow and mattress were delivered to completely different locations even though they were part of the same order and shipped to the same address. I reported the issue back on February 17th and have been trying to get it resolved ever since. Instead of taking responsibility or working directly with FedEx to investigate the misdelivery, I was told I needed to file both a FedEx claim and a police report before they would even consider issuing a replacement or refund. As a customer who never received the product, this feels unreasonable and shifts the burden onto me to solve a shipping problem that I didn't cause. For a company selling expensive mattresses, I expected much better customer support and accountability. This whole process has been frustrating, time-consuming, and unnecessarily complicated. I hope Purple improves how they handle situations where customers simply never receive their orders.

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Dec 28, 2025
Christine B
1 out of 5 stars review

Verified Purchase

This mattress is very hard

We have purchased multiple Purple mattresses before and liked them, but this one is incredibly hard and has not broken in yet after a month. We are still in the return window and debating what to do, but we are really disappointed in this mattress.

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
reply from purplepwr-pwr

We are sorry to hear that you are not loving your Purple Mattress. Although we think the mattress is a great product, we realize it may not be right for everyone. We do offer a one-time exchange if you would like to try one of our other mattresses or a return during the first 100- nights. If you would like to exchange or return your mattress, please give us a call at 888-848-8456, and one of our well-rested agents would be happy to assist you!