As much as I really wanted Purple to be the right mattress for me, unfortunately it did not provide the support that my body needed. I'm a back and stomach sleeper and I started to get severe neck, shoulder, and back pain after the 3rd night of sleeping on it. I thought maybe my body needed time to adjust to it but the more I slept on it, the more pain I was in. It also ran hot for me - not cool at all. I woke up many nights drenched in sweat. Also, the corners cave in when you put regular sheets on the mattress. I eventually returned the mattress after using it for a 3 weeks (technically had it for a month since it took a week for pick up). The representative I spoke with on the phone to start the return process was not very informative and seemed annoyed that I was asking questions. He just told me to answer the questions on the email that they'll send me and go from there. It would have been nice for him to provide the information verbally just in case I were to misread certain areas. I just wanted to make sure I got all the information since I already had him on the phone. The return process took about two and a half weeks. I choose the option for Purple to help me on finding a donation center for the mattress and they directed me to Sharetown. I got an initial email from Sharetown and then a text from the person picking it up a couple days after. I would have preferred that they provided a name and number of that person picking up the mattress in the email because it seemed a little sketchy at first because he just texted me. Eventually, the person from Sharetown came and took the mattress. He suggests not moving the mattress because it's easier for them to pack and less risks of it getting damaged. Only one guy came and took the mattress. I was so impressed!! He did everything within 30 minutes. I submitted the receipt as soon as Sharetown took it. I received a confirmation for my return the next day. Be advised, they do mention that the return takes a few days to show up in the bank, but after waiting 7 DAYS, I received an email from Purple summarizing my full return but still no money back on my card. It took a week and a half for me to see my money back in my account so keep that in mind.

We have been so pleased with our new mattress! We would wake in occasional back pain with our last bed and this has been a saving grace, waking feeling fully rested. I felt there was an opportunity to improve customer touch points and communication. While I think our order was being held up by FedEx and the issues during the pandemic, the email said to get in touch but didn't explain how and it took almost two days to hear back in Twitter. I admire this brand (as a marketer, and now customer) and had higher expectations for customer service.

It took over a week for my back to adjust to the mattress but after the "growing [accustomed] pains" it has turned out to be a very nice mattress. Much cooler (with the Purple sheets and protector) than our previous regular spring mattress, which my wife loves.

Got this bed after sleeping on a conventional spring mattress for a decade. The purple mattress definitely has a different feel and it took about 5 days for me to adjust to it completely, but once I did it became super comfortable. I am 6'5 and 265 lbs and I feel I have adequate support as well as contour. It's super quiet and has very little motion transfer. My pregnant wife who hated my old mattress loves the purple mattress. It gives right where she needs it to. Overall, just what we needed. Also purchased the mattress protector, still on the fence with that purchase. I feel it is not too breathable but is waterproof which is nice considering our puppy has already had an accident on the bed.

I was weary about buying a mattress online. I did a TON of research and decided on the purple mattress for a few reasons. 1-the warranty 2- the reviews about how cool the mattress stays because of the grid technology (my husband is a hot sleeper) 3- the comfort. I am not disappointed!! This mattress is great and I find that I am sleeping all through the night where before I'd wake up often trying to get comfortable. Just buy the mattress! You've Got nothing to lose with the free return policy

So far, I love how the bed feels, but according to a sleep tracker my sleep quality has temporarily dropped as I get accustomed to the bed. I'm not sure how long it is supposed to take, but I like how the bed feels so I keep hoping my sleep score will bounce back up.

My arms use to fall asleep faster than I could in every mattress I've ever slept in. I always just figured it was part of who I was. Lately I have had a hard time going to sleep, and staying asleep at night. That all changed when I got my Purple King matress. My arms haven't gone to sleep even once in the last 6 months, and I enjoy a great nights rest every night I'm home. I travel a lot, and use to enjoy hotel beds when I was on the road. Now I can't wait till I get home to sleep in my Purple bed.

I had the queen purple mattress. It was really good for about 3 weeks then lost all its bounce and sank in on me and started hurting my lower back. I weigh about 180. Love the whole purple concept though. I wonder what the mattress would be like if it was all the purple honeycomb material and no foam.

The Purple Mattress is comfortable, and a joy to sleep on. I monitor my sleep with a fitness bracelet and I've noticed the amount of deep sleep I get has gone up. The most important thing is I haven't had a sweaty night since sleeping on the Purple Mattress. That alone makes it worth the money.

I'm 6'2" 215 lbs. I found the bed very comfortable for back sleeping, but I prefer to sleep on my side. It is a bit firm for side sleeping, some shoulder and neck pain. Highly rated review for fantastic customer service. Upgrading to test hybrid 3, hope it works out.