Amazing customer service from start to finish. Had a small shipping issue and customer service was exceptional throughout the entire process. The mattress is unbelievable. I am a back sleeper and have always slept hot. My purple has changed my sleep in the most amazing way for the last week. The mattress is cool even to the touch and I sleep perfectly though the night. I am a Purple customer for life! Thank you!

I had some shipping problems, notified customer service and was helped immediately. I absolutely love my purple mattress, pillow, back cushion, and butt cushion. I splurged a little and got some goodies in this order and do not regret it. It has helped alleviate back pains each morning, keep me cool, and is amazingly comfortable.

Delivery was painfully slow. Mattress is packed inside a duffel bag which was EXTREMELY heavy and difficult to bring inside and then take out of the bag since it only opens on one end. I have had CONSTANT lower back pain since I started sleeping on the mattress. I am leaning towards returning it but giving it a couple more weeks to see if the pain subsides. Overall NOT A PURPLE FAN, especially for the price they charge. I honestly expected a better night sleep and NO back pain.

Nothing against the mattress, it seems well made; its far too soft for me though. I sleep equally on my side and my stomach and since day one of sleeping on the Purple I have had increased lower back pain. I have also, when sleeping on my side, had my arm closest to the mattress go numb quite often. I'll be returning the Purple and trying something more firm.

Getting the bed was easy and set up was a snap. I decided to get the Purple bed because of the reviews and how it helped with back pain. I have had my bed for a year and a half now and I still wake up with pain and the bed has sinking spots. The only reason I still have the bed is because of how much I paid for it and when I tried to get it replaced, it was a hassle and not convenient at all.

We purchased a Purple mattress after a friend recommended that we try it. Normally, I was unable to sleep more than two hours on our old mattress. I sleep much longer now, as does my husband, and I no longer wake up sore and achy. I love the gentle firmness, and how it maintains its shape when you get up. The mattress definitely is well-designed!

I weigh about 110 lbs and used to sleep on a traditional plush pillow top mattress. It took about 2-3 nights for me to fully adjust to my new Purple mattress but I was fairly comfortable even during the adjustment period. I sink into the mattress and it feels cushy and soft when I sit down on it. My weight is evenly distributed when I lay down so that I feel like I am floating on top of a soft mattress. You get the softness without sinking in. Tip on unpacking the Purple mattress: Position the rolled up mattress to start from the headboard. Make sure the seam is facing the headboard so that it will unroll from underneath itself down to the foot of the bed. I didn't have to flip over the mattress afterwards like the people in a lot of Youtube videos did.

I'm sure that the Purple works for some people, and by the reviews here, that much is obvious, but it wasn't for us. We got the Purple 3 three months ago and were entirely ready for some revolutionary sleep. As they say on the site, there is definitely an adjustment period, but after 2 or so weeks of mild discomfort, we were sleeping fairly well. My only complaint at this point was that the smell lingered on, especially when I changed from back to side, and that the mattress is very cold (more on this later). After two weeks, we slept well on it for a little over a month, and we thought things were great! Oh the joy of good sleep. Then, things started going downhill. I would wake up in the middle of the night with shoulder and hip pain (I'm a side sleeper), or I would wake up with numb toes/feet if I slept on my back. My back began to ache when I woke up and twisting and picking things up made it worse. My wife, who usually sleeps like the dead, was tossing and turning in the night and waking up with back pain as well. We gave it another few weeks, but it kept getting worse, so we returned the mattress. That said, I'm not hear to turn you off from the Purple. I'm just here to give you a bit of a head's up. While they say this generally sleeps at around a 6/6.5 on the firmness scale, we found it more of a 7.5 or more. Definitely a bit too firm for us (although not nearly as firm as the latex mattress we tried once - that thing was a plank). I would also caution anyone in colder climates to seriously consider the temperature neutrality of this mattress. They mean it. The bed stays the temperature of the room it's in, and having that in the cold north of New York, even in early spring, when your room is 55 at night, makes for really cold sleeping. I normally sleep hot and use, at best, a sheet and one blanket in the winter. I was using two extra blankets just to get warm when we got in bed. And then, in the middle of the night, when the mattress finally warmed up, I would wake up dripping sweat. Not fun at all. Fortunately, Purple's customer service and return teams are kind and understanding, and the process was super smooth. We donated the mattress to our local Urban Mission and Purple started the refund process as soon as I sent them a pic of the receipt. I do appreciate the opportunity to try the bed, and I'm sure there are people out there who will like it, but it definitely wasn't for us.

We were really excited about our new Purple mattress. Our old pillow top was too hot for me and killed my back. My wife was pretty happy with her sleep quality but the mattress had a significant sag in the center (11 yrs old). Anyway, since getting the Purple, she wakes up very stiff and sore and she says it's too firm for her. It's also firmer than I prefer. While I stay cooler at night and wake up much less often from being hot, I'm still stiff and sore in the morning. We've had the purple for a month now and both of us have come to the conclusion that the Purple mattress isn't working for us. While I'm sure it's a great mattress for others, it's just too firm for us and our sleep quality has actually declined while using it. Sorry.

I used to be able to lay down at 8pm knowing that I would awaken at 10pm. I would then watch TV for a bit before drifting back off to sleep. Midnight would roll around and I would be up again. I would turn the TV off and grab a book, read a few pages then fall back to sleep. 2am would roll around and I would find myself awake again. Warm milk would usually help, so downstairs to the kitchen I would go. 2:15am wake up face down on the kitchen table. 2:20am back to sleep in bed. 4am awake and staring at the crack on the ceiling... did it get bigger? 6am alarm goes off. Now, it's like 10pm asleep, 6am alarm goes off with nothing in between. Oh, there apparently is no crack in my ceiling.