This is the second mattress that we have bought from this company. I cannot speak to this mattress because we haven't been able to try it out, the customer service is what is really frustrating. Someone broke into our new home and ruined this brand new mattress that was never used. They left cigarette burns, ash and stains all over the cover. We contacted customer service and were told to use mild soap and water to clean it however, I doubt that anyone would feel comfortable with just that especially with burn marks on the bed. After emailing and calling customer service to ask if we could buy just the new cover, we were told no they haven't done that in years and there was nothing they could do for us but that they recommend reaching out to insurance. There is only so much insurance can do When you have multiple issues because of someone breaking into your home. At the end of the day we will never buy from this company again we will not recommend this company to anyone and we will tell anyone who asks why about the poor customer service. It is really disheartening how this company treats their customers. We are not asking for a handout just simply to purchase a new cover for the mattress instead of throwing out a brand new mattress not only is that extremely wasteful but just poor customer service to not take care or even try to take care of your customers. I cannot express how disappointed we are.

My husband and I are loving this mattress. Awesome sleep means getting up earlier and more awake! I threw my back out this fall. Learned my lesson: bend with your knees, lift with your legs. It became painfully clear that my mattress exacerbated the issue.

I purchased the royal seat cushion to get a feel for what the mattress might possibly be like. I am so excited for my bed, let me tell you. At first, my impression of the cushion without the protector was "holy heck this is amazing". I put the protector on and I lost that initial feel which I was a little bummed about, As weeks went on and I sat on the cushion more, it became softer and more conforming. I love my cushion, a seat at the office just isn't the same without it. We ordered a purple mattress after ordering a Helix and sleeping on it for two months. We will be returning the Helix and receiving a Purple. It's been almost 2 weeks and still no shipping notification but I'm sure it will be worth the wait once it gets here. I will review when that happens!

I was very leery about getting a mattress that gets delivered to your house rolled up. But I did my research and finally pulled the trigger to purchase a Purple mattress. So far I have had this mattress for 3 weeks and it has been one of the best decisions I have ever made. I have no complaints! My lower back pain went away within days of using this mattress. If you have any concerns, search YouTube for reviews of Purple mattresses. I was able to watch reviews and they answered any questions I had about this mattress. My only word of caution so to speak is that my previous mattress I had to use deep pocket sheets. With the Purple mattress those deep pocket sheets are definitely too deep now but overall still work.

We like it pretty well. It does stay cool particularly with the purple sheets. It would be nice if you had a little elevation in the head/foot areas or maybe a way to adjust the base a little for the same effects. Another suggestion would be to incorporate the side sleeper arm spoon slit...I get zombie a from the side spooning and I would think you could maybe do a zipper seam on the bottom in a few rows for that option? Overall love the bed!!!

I used to wake up, stretch out and have all kinds of pops and clicks and soreness. Now, while it took me a little while to get used to the new and improved sleeping experience, I wake up feeling comfortable and with much less popping when I stretch out and start the day. I can feel that I have much better alignment in my spine. I don't think I'll be going back to traditional mattresses any time soon. I love my Purple!

I bought mine 5 months ago and I still love it till today. I always recommend it to people having a bad night. Never have gotten a stiff neck from this bed. I just hope purple would have given existing customers free sheets too not just the ones buying just now.

I'd been sleeping on an ancient, hand-me-down mattress for years until I decided enough was enough. This mattress improved my sleep patterns when I didn't think they were all that bad. I'm now sleeping 6-7 hours without interruption and waking before my alarm rested and ready to start my day. Best money I've ever spent!

My mattress shipped relatively quickly and arrived without incident. Unpacking, I noticed a strong odor that I can't seem to get to go away. I let the mattress breathe for awhile with a fan on and windows open to try and air it out, but to no avail. Also sprayed the mattress cover with febreeze, but I still can't seem to get the odor to cease. Other than that I am pretty happy with my purchase from purple.

I have degenerative disc disease so it is important that I have a mattress that does not exacerbate the problem. Since purchasing the Purple bed a month ago, I have been able to sleep much more comfortable and I am in less pain in the mornings. I hope, that the longer I sleep on it the better I will feel. I definitely recommend this bed to anyone. The only thing I don't like is having to use jersey sheets. I don't mind the bottom, fitted sheet, being stretchy, but I hate the top sheet to be stretchy because I like it to be krisp and stay in place.