I ordered two mattresses one for me and my wife and one for my parents. I had to do 2 separate orders because they were going to different addresses, no problem there. My issue is that every time I called the phone number on the website, all I got was voicemail and no one would ever call back. The only way I could communicate with someone was through their Facebook page and even that took 1-2 days to get a response. The other issue is that I was never notified when the order for my parents was ready and a shipping slip was created. My parents had no idea when their mattress was coming and one day it just showed up. My parents were out of town and it sat outside for 2 days before they found it when they got home. The product itself is pretty good. I noticed that my side of the bed over the last couple of weeks has gotten softer and my wife's side has remained just as firm as the day we bought it. I would have hoped that my side would have stayed the way my wife's side has.

There is nothing wrong with the service Purple provided, but after my wife was not getting the comfort she expected and a cost/benefit analysis, for me, has led us to return our mattresses. The product just wasn't for us. I thank Purple for a seamless ordering experience. Very respectfully, Herman L. Reed

1. Return process is very poorly designed. It is not up to the customer to initiate the process. Customer must talk to an agent to set it up. It took almost three weeks to be able to get a hold of an agent(Pandemic issues). There wasn't other options in place handy for the customer who is wishing to return a product. 2. FedEx had us put the Mattress on our front porch, and never came to pick it up on time. We ended up dragging it all the way to FedEx store, who wanted to charge us $200 for the return, because we didn't have any return labels. We called Purple again, and were placed on hold for 45 minutes, finally someone picked up, and emailed us return labels, and had to talk to the FedEx agent to give them some "unique code." 3. Here's a question for you! If you were us, would you ever purchase a purple product again???

We're three weeks in and my shoulder and hip pain while in bed are getting better but I'm still having back pain and I think it's because my body insists on sleeping on my stomach! I try so hard to sleep on my back or side and always wake up on my stomach! My husband is loving it though!

After changing 3 beds in the last 10 years, i am so excited that we have found this mattress! The support is perfect and if someone is a toss and turn sleeper, you won't ever know! I am so happy with our mattress! We bought the base too! highly recommended! Super easy to set up!

I was worried that I might be to heavy for this mattress. But that is not the case at all. With my old double pillow top mattress I would wake up achy if I were in bed more than 5 to 6 hours. With the purple mattress I have been able to sleep for about 9 hours without feeling achy at all. For those wondering I weigh 300 pounds and I don't feel like I am sinking through the mattress. The reason for the 4 stars and not 5 is that the purple mattress doesn't feel much cooler than my old mattress. Side note I have a powered adjustable bed that works great with this mattress but the fitted sheet comes off when we raise the bed.

I was SO excited to get my purple mattress! I love getting to unwrap it and lay down and feel the difference so immediately! Within minutes of setting up my mattress I performed the egg test for myself and was amazed that the egg didn't break! (I did it multiple times, I was in awe)! Purple is AMAZING and has helped my bad back so much already! I wish I would have invested sooner!

I want to let anyone know who reads this definitely give yourself a couple days, I read somewhere that it takes you a couple days to actually get used to having support. It feels amazing and feels great when you lay on it but it took me like three days to actually get good sleep and to get used to it. But 10/10 I am gonna get another one day when I need it. I have back problems and this has honestly helped me have relief and in general it's just a great purchase, and I now get pretty good sleep constantly. :)

So far we like our mattress. It took awhile for us to adjust and we still are wondering if it's the right choice. We read a few reviews that mentioned it's hard to find sheets that work with this mattress, so be sure to order the purple mattress sheets. We've been waiting two months now for our sheets and still haven't received them. Almost two weeks ago I reached out and they said they'd ship them out, but no updates on my shipping information. We are anxious to see if the sheets will make a difference for us.

I saw the commercials. I saw the videos on YouTube. I found them funny but didn't believe completely that everything promised was completely honest... well well well, I stand corrected. It is by far the best mattress I've ever owned. I got the package and opened it right in my living room (huge mistake because moving this this when it's unrolled is extremely difficult) I layed on it and I didn't want to get up. After about 10 minutes I felt my back trying to adjust itself. All of a sudden I felt a loud snap. I didn't even know my back was misaligned!! Anyway, AWESOME product. GET IT!