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Customer reviews for Purple Mattress with GelFlex Grid and Comfort Foam for
Purple Mattress with GelFlex Grid and Comfort Foam

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Dec 12, 2019
Jane K
5 out of 5 stars review

Verified Purchase

I love this mattress

This mattress is the most comfortable thing I've ever slept on. I have wanted one for at least five years now, when my friend bought one, but wasn't able to afford it. It is the best thing I have ever owned. No more waking up with back pain, no more tossing and turning to feel comfortable. I sleep pretty hot, so the grid keeps things nice and cool.

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
Jun 29, 2021
Robyn C
5 out of 5 stars review

Verified Purchase

the grid makes the difference!

After sleeping on another memory foam hybrid mattress for over a year, I had the chance to spend several nights on a Purple mattress on vacation. WOW! Definitely a difference in the support from the Purple grid vs. the other. I also feel like this mattress was cooler that other memory foam.

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
Jan 30, 2018
Aleka A
5 out of 5 stars review

Verified Purchase

Best bed ever

I am so pleased with this matteres, it really is the most comfortable bed that I have ever splet on in my 23 years of life. Even my boyfirned feel in love with how soft yet firm the bed is. It craddles you just right, to get the best sleep that I didnt even know I was missing out on.

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
Apr 6, 2021
rebecca m
5 out of 5 stars review

Verified Purchase

Life changing mattress

Honestly I had seen the commercials and was so skeptical of how this mattress would actually feel like. My friends whom I dog sit for regularly got one and let me tell you my first night staying over I think it took me forever to fall asleep just because I couldn't get used to the grid but after a week fully sleeping on that bed, it was like being on a cloud. It took me too long to finally pull the trigger on buying one but I don't regret it one bit and wish I did it sooner!! My mattress was great when I first got it but 6 years later and it was sorely lacking and killing my back. I've never had a good night sleep on another mattress like I do on my new purple bed. I love it to much and if you are looking to make a change DO IT. 1000000% Worth it.

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
Aug 13, 2021
Kelsey N
2 out of 5 stars review

Verified Purchase

Broke down after a few months

We love it for the first few months but we're already on our replacement mattress and it's breaking down again after 4-6 months. I am only 125 pounds and my husband is 130. I do not understand how anyone buys this because we are some of the lightest people. It feels great for the first few months and then I start getting a pain in my ribs and no matter what it's dipping where I sleep. I do not feel like going through the exchange process again after only a few months.

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
Mar 18, 2018
Anna M
1 out of 5 stars review

Verified Purchase

Unreturnable

I have never bought a mattress for this price. I could not wait for it to arrive, expecting the best mattress of our life. Unfortunately, it did not turn out to be that way. Which is fine, I thought so be it, we can return it. I initiated the return and after having difficulty finding time to contact purple with their pretty restrictive customer support hours, I finally got the process initiated. Little did I know, that it would become a nightmare trying to get it set up for someone to pick it up... yes, it is my fault, I managed to go through 3 children getting sick and myself getting sick as well, which delayed our ability to schedule the return. None the less, once able to tackle this task and go back and forth between purple and 1-800-gotjunk etc I was excited to finally complete this task that was hounding me, only to find out purple will no longer take it because we were now beyond the 100-day trial. Well, I guess they did highlight in yellow that everything had to be done within 100 days, I just expected this company that is so proud of its customer service to have a greater understanding for its customers... Chances are nobody will ever read this, chances are this will happen to others... I am saddened by the lack of understanding and I wish the company all the best... though I have a feeling this type of approach to their customers will, in the end, catch up with them.

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
Apr 5, 2019
Sara C
2 out of 5 stars review

Verified Purchase

Not all it's cracked up to be

I still wake up every morning with pain or numbness in my hip. I thought with time my body would adjust to the new mattress and I would start feeling great. Nope that never happened. I wake up feeling just as awful on the purple mattress as I did with our old worn out mattress. A mattress is such a big investment so it's very disappointing when it ends up being a flop but I have to deal with it since it's past the time of returning it.

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
May 18, 2021
Alejandro
5 out of 5 stars review

Verified Purchase

Thank you Purple for the amazing customer Support!!

Purple was amazing. I had an issue with my mattress (almost 6 years later) and they were able to resolve the issue quickly and sent out a replacement. I applaud Purple for the incredible customer experience and standing behind their product and 10 year warranty. My sleep wants to say Thank you as well!!

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
Feb 26, 2020
Sara P
5 out of 5 stars review

Verified Purchase

This bed is magic

I've had back and neck problems for YEARS. I've had several different levels of firmness that never helped because it always seemed like it was forcing my spine to form to it rather than the bed forming to my body. The first night on the Purple was the first night in months that I slept through the night without waking and woke up feeling refreshed. Since buying the Purple, even my Chiropractor has noticed a difference of how easy my spine is to adjust.

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
Aug 5, 2017
Shelly
5 out of 5 stars review

Verified Purchase

Best Mattress EVER!

We ordered the king mattress and bed frame. It arrived in less than a week. Set up was not as easy as it appears in the video. I struggled slightly with the frame, I was worried for a minute that it was irregular, however, with a little extra effort I got it to fit together. The mattress was extremely heavy and is really a two person job to handle. My husband was home when it arrived and he created a rope system to pull it up the stairs to the second floor for me before he left for work. I took it out of the packaging and after quite a bit of a struggle, I got it on the frame. I really wanted to sleep on it that night and wanted it to be ready for my husband after he had to work a 16 hr shift. Let me tell you, I slept like a baby and when he got home from work he did too! There was no adjustment period for us as we had been sleeping on a high quality memory foam mattress prior. That mattress was a queen and was in need of a new foundation. While searching for a foundation I came across the Purple bed frame and in reading such rave reviews we decided at that time to upgrade to a king and get the mattress as well. It's only been 10 days, but, we are incredibly pleased with this bed. We are both side sleepers and again, we had no adjustment period. I wasn't able to sleep on my back recently due to a flare up of sciatica, however, on this mattress, no problem. Side sleeping, no problem. I'm incredibly comfortable. We would recommend this bed to everyone and are extremely satisfied with our purchase! THANK YOU PURPLE!!!!

Review from purple.com
Helpful?66TUYA3O1BMW19096852563