Let me start off with I love our new mattress. I sleep incredibly and have no aches and pains. I love love love the mattress. That being said, the customer service and notifications leave a lot to be desired. We received our mattress shortly after ordering it. However, we did not receive the frame we ordered with it and had to call customer service to be told the frame was held up in customs. They had no idea as to when we would receive it and then all of the sudden, it arrived; with no communication from the company. I understand that they had more demand than they were expecting and these things happen, I just wish they communicated the current status more often or gave customers a way to check the status of their orders.

Placing the order was fantastic. My representative was absolutely delightful. The logistics were a nightmare and part of the shipment was damaged in transit. After spending so much money, I really was hoping for something magical. Do not get me wrong, it is better than most sleep systems. I never felt the cloud like rest.

We've had our Purple for just over a week now and we truly love it already! I'm amazed at how much better my back feels every morning. I would often wake up with back pain in the past, but I haven't had a morning yet where my back has hurt at all. It is so comfortable! Absolutely love it!

I had been in intense pain with my legs and hips. That pain is all gone now! My problem is I'm a side sleeper and getting the right formation between my neck and shoulders is an issue. The good news is my shoulders and sides don't have the pressure point pain ihad in the past but I'm still not 100%. But I would definitely buy this mattress over and over again.

Firstly allow me to tell you something about myself. I am 6'4 and about 265 pounds. I hurt my back last year and was told I had a bulging disc and a herniated disc. The pain was bad but my quality of life suffered most. We bought a new mattress and it was ok, but within 6 months it was saggy. then we tried another foam type mattress and it wasn't very good at dealing with my back. long story short I never could sleep without heavily medicating myself. and then mornings would be a trial of pain trying to get out of bed. Then....Purple. I had pretty much given up but I now sleep the night straight through and wake up with no back pain. Sure just living life means that by the end of the day my back is in a lot of pain but now with my purple mattress I wake up every morning with no pain. I would have easily paid twice as much for this level of support and pain relief. I will say that it took about 3 days to get used to sleeping on it, but after changing the way I sleep I found full night rest and painfree mornings. Thank you so much for this. you have literally changed my life for the better... and I mean Literally in the classic way...literally!

I had high expectations of purple and they did not disappoint. The shipping we decently fast and they did send the wrong sized bed sheets initially but quickly corrected it with no issue. The mattress and the pillow are out of this world! Very satisfied

I like the bed, but wish I was told more about how you need sheets to keep your warranty on the bed and the cover that came with it. I like sleeping on the Purple cover, but I had to cover it up with other products. I order the purple sheets, but need wait another 6 weeks for the purple sheets to be shipped. Crazy wait time. Their return policy on some of these items blow my mine too. I was happy that they let me return the mattress protector, but the return process was like pulling teeth.

We have slept on our purple for 2 weeks now and are pretty happy with it so far. Not sure how will it will hold up over time, but so far so good. The smell was pretty intense at first, but has dissipated entirely. Would recommend this bed and we are enjoying it so far!

We're full-time RV'ers, and let me tell you, those extra-short el cheapo RV mattresses earn their well-deserved reputation for misery. We replaced the short king with the Purple premium queen hybrid without needing any modification to the RV platform. The extra inches in length weren't noticeable or impactful, but the narrower width of the queen afforded us appreciably more navigation room AROUND the bed. My husband and I have a 150-lb. weight difference, which typically created mattress breakdown on his side, causing me to roll into the center of the bed. Additionally, he is a back-only sleeper who never moves, and I am an incessant position-changer all night long. To find a mattress suitable for both our comfort levels, that holds its shape and doesn't bounce around with my tossing and turning, that doesn't collapse or become indented on one side or the center is frankly kind of miraculous. I waited for about a year to write this review because I didn't have faith that Purple would solve our mattress issues, but I've rarely been happier to be proved wrong. Kudos. I should add that we love the bamboo sheets that actually stay cool and dry on warm nights--another near miracle. An unexpected bonus is that the sheets are indisputably non-slip, and trust me when I say that I challenge that feature. I'm also quite pleased with the mattress cover; it keeps the mattress spotless while also being totally silent (no crinkle noises).

If all vendors would be as accomodating and providing satisfaction as this company does, we would all be so much more productive by eliminating all the hassles, problems and associated stress from dealing with companies that are not like Purple. It was a pleasure and would certainly do it again!