The service representative, Danielle, was absolutely wonderful! The mattress was incredibly comfortable, but due to a medical condition on my end, I was unable to keep it. The return process was handled swiftly and professionally. Thank you so very much.

I had really high hopes for this bed. I moved to a new city and needed a new bed. I saw ads for the Purple mattress and loved the concept of it, so I thought I would give it a try. I definitely wasn't in love after the first night, which was a little disappointing. The bed is extremely firm. I think as a lighter weight person, I was not heavy enough to sink into the top layer of the bed. I'm 5'4'' 115lbs and my boyfriend is 6'2'' 170lbs, we both felt too light when laying flat on the bed. When you sit on the bed it seems so comfortable and sinks in quite a bit, but when you lay down and your weight distributes, it is much different. I read reviews that said to wait 30 days to adjust to the bed, but everyday I woke up sore and hurting. Also not sure if this is from the bed, but I could not sleep under the covers on this bed. I would wake up extremely hot and sweating. I thought the bed was designed to be cool, but it didn't seem that way. We even used the recommended sheets. I wear a Fitbit when I sleep, and I was restless/waking up 30 or more times every night. The one thing I liked about the bed is that the transfer of motion was very minimal. After about a month and a half, we decided to return the bed and get a different one. After reading some of the other reviews and learning about the return process, I was a little worried. We decided we would drop the mattress off for donation instead of having them come pick it up. Some reviews mentioned they no show a lot, and we didn't want to have to deal with that. By taking it ourselves, the return process was super easy! I took the mattress to the Salvation Army, they signed a receipt, I emailed a picture of the receipt to Purple, and they issued me a refund the next day. Took less than 24 hours for the entire process. From our experience, Purple has great customer service/return assistants!

I probably set my expectations too high. It was great at first, but now or lately, it feels like the initial support is gone; the mattress gives up during the night, almost taking me to the center, and I do not feel any significant difference with my previous bed, except on the cost, perhaps. I did buy the twin size in advance before I buy the queen and king size for the new house, and I am sorry to say I will not be being doing that base on this experience, which is not terrible, but it's just ok, so I can't justify the extra expending. On the other hand, I have purchased the seat cushions for my home office sets, hoping those work better, so keep the good work. I hope this review helps you keep improving. Kind regards Aldo

Amazing product! Hands down the comfiest bed I have slept on. weight transfer is almost non existent which is good since my Girlfriend flails around in her sleep. Although the one thing I will say is that it takes a while to get the mattress when they are out of stock and careful with the choice of bed sheets as it does take away from the comfort. Currently have some stiff sheets on = stiffer mattress duh. But overall; awesome product and money well spent. Thanks Purple! p.s Send some mattress protectors will ya! =p

We purchased your mattress and it only last a year The insides fell apart and it made my hip numb. It was the worst bed we ever purchased. The platform creaked all night. My back issues returned so we through the mattress in the garbage knowing we will never get back our money. If your a guy who works hard as me and actually needs rest DONT buy this mattress.

I slept on a Ghost Bed for 3 years. I thought I was in love with it because of the firmness. We had to purchase a new mattress (purchased a purple mattress) due to a house fire and now I know what true love really is. Turns out I don't like as firm as I initially thought. I was concerned about purchasing a new mattress as I am a stomach sleeper & am particular about my mattress. The Purple mattress hugs in ALL the right places!

I'm a big guy 305lbs and as a side sleeper I would have to turn over in the night several times and my hips would hurt. The first night I had the purple bed I slept on one side the whole entire night. I've had the bed about 3 weeks now and last night I had to stay in a hotel room for out of town work. I woke up sore. I'm glad to be sleeping in my purple bed tonight.

After watching about 30 or more unboxing and reviews of the purple mattress and others online I kept leaning on the Purple mattress even tho it was a higher price point than many competitors. But I was worried about a few things... first I was worried my husband wouldn't like the feel of the grid as we have always had pillow top mattresses. Found out it feels way more normal than we expected and almost has a massage like texture if you run you hand, arms, legs back and forth against it. Aka we love it. Secondly I out of habit sleep on the edge of the bed, but many reviews said their was no edge support. Eeek big concern. I didn't want to roll off the bed! Also found out it is not a problem and I find myself on the edge with no issues. Third I was afraid it would be "too firm". I was looking for a firm mattress for my back and hips, but also worried I'd pick something too extreme. Nope. Somehow they managed to make a firm mattress with give in the right places. Ahhh I've been sleeping great since night 1! Ps I am pregnant and I'm so much less achy!

I have had the bed for just over a year, and have had neck, back and hip issues for quite a few years. I was recommended by a friend to get the purple mattress. At first, it seemed like it made everything worse and then better. But now, I can't even sleep in it because my hips hurt more than they ever have. I don't think it has enough support or is too hard for those with chronic hip/sciatic pain. Not very pleased due to me having it for over a year and now I'm stuck with it.

This mattress is incredible. Like sleeping on the perfect cloud ☁️ of soft and firm. I love just sitting down and feeling how cozy it is. It's amazing that I can't hear or feel my husband when he gets in or out of bed. We love love love it and have already recommended it to friends and family!!!