We ordered a purple mattress and platform bed frame, with a free cushion added to our order. We also ordered a mattress protector a few weeks later. Our mattress came right away. We had no indication that it would take another 3 weeks for our frame to come, so we set up the mattress on the floor thinking it would only be a week at most. It wasn't until I opened a ticket with Purple asking about my frame that I received a notice that the frame was shipped. I never received a response to the ticket I opened. I also reached out via Facebook, in which I received a reply right away, and the rep told me my frame was on its way. I already knew that. I really would have liked if we received some sort of notice letting us know the frame was on back-order or something similar so we weren't sleeping on a mattress on the floor for almost a month. By the way, I'm pregnant; about a month from my due date, so I was literally rolling out of bed 3-4 times per night having to use the bathroom. We wouldn't have switched our beds so quickly if we knew we wouldn't have a frame right away. When the frame came, we were missing a few wingnuts. Luckily, we had some laying around and were able to compensate, but it was not helpful - especially after waiting so long for our frame. Overall, we love the bed, frame, mattress protector, and cushion (so far); but the service is not that great. Still rooting for you, Purple - just get your house in order. Thanks!

In all honesty, the mattress itself deserves the full 5 stars. But I bought the mattress protector from purple to protect my amazing mattress AND it takes it down a notch. My mattress will forever be clean from my pets which seem to think my bed is also theirs, but my bed isn't as cool as it could be without the protection. Bit of a bummer. Back to the positives - I had back surgery just prior to getting this mattress and it has been a real dream with recovery!!

I live in NJ so there is no convenient place to try a Purple mattress. There is a 100 night trial, but let's be real. I lugged my old memory foam mattress to the garbage before cracking the seal on my new Purple. So this was a leap of faith. I was looking for two huge improvements. First was heat. I burn hot when I sleep and the foam used to cook me and I'd be sweating as I slept. One night on the Purple and I knew my heat problems were over. My second problem was alignment. I bought my memory foam mattress in my 20s when you heal from anything and could crash on a wood floor with no pain. The foam was soft and inviting but as I heated up, would sink and twist me. As I got into my late 30s, this resulted in chiropractor visits. At first the Purple made me nervous. At first feel it seems firmer than the foam I was used to and I wasn't sure that would be good. As I use it however I realized it isn't firmer, the topper just supports what wasn't previously supported so it gives a "push back" feel. I'm still adjusting to Purple, but I have been sleeping better and the lack of heat is a home run. My wife was sold the first night. My only wish was that I had the funds to try the Purple 3. I sleep on my side a lot and while the original Purple is awesome, I'd love to have that little extra cushion to sink into at my shoulder. But I don't foresee the funds for that in the near future.

I thought it was going to be more comfortable than it was. it was a quality product. But for people who are used to pillow top or memory foam, it felt like we were sleeping on a rock for about 3 weeks. After 3 weeks we had to break down and purchase a really expensive thick pillow topper for our bed, just so we could get a good nights rest. We have a lot of the Purple products and have loved all of them, so we were a little disappointed in the bed. Hopefully it will soften over time.

The Purple mattress does everything they claim it does. For me, the most noticeable thing was the pressure points, or lack of them on this mattress. My spine, shoulders, and hips were always sore in the morning even when I slept well. All that morning joint pain is gone with the Purple mattress. Along the same lines, I am able to sleep on my stomach again because the mattress supports my hips and prevents me from feeling like a weight is on my lower back bending me in half. I almost gave 5 stars, but I dropped it to 4 because the mattress does bottom out easily when your weight is concentrated on your knees or your butt. But when you're laying down and the weight is distributed it is extremely comfortable.

I had been using a Serta for the last 15+ years. So fluffy - but oh so old and soft and worn and painful on the back! I'm a side sleeper so after all of the super hilarious and believable YouTube ads promoting this mattress for side sleepers - I was sold. I read so many reviews saying this mattress was great. Unlike anything you've ever slept in before. I would agree - except none of those reviews mentioned how absolutely painful it would be! I don't know if I'm still in the "wearing in" phase - but I wake up sore sore sore. My limbs are numb! Primarily in my shoulder. I have never had shoulder issues. The mattress is just so firm, that when I sleep on my side, instead of my shoulder sinking in to the purple, It just lays on the surface like I'm sleeping on a rock. My arm goes numb, and I begrudgingly drag myself to the couch after waking up with a incredibly sore arm after about half an hour. I'm trying to give it at least a month - but so far I'm not thrilled. To give Purple credit - I do NOT have lower back pain anymore. (Which I have been plagued with since my teenage years.) Now I have horrible shoulder numbness and pain. Woo!

I wanted to love my Purple mattress as I had been sleeping on an air mattress for over a year but the original Purple mattress is just to firm for me. I am going to look at a down topper to see if that might help. But the organization has very kind people working for them which is always a huge plus.

This is our 4th Purple mattress. This twin mattress is the smallest size we bought so far for our kid’s Montessori floor bed. It is firm, feels cool (HI weather), and seems to be durable. It’s expensive like other Purple mattresses but I’d say it’s worth it for the long run.

This is, hands down, the best mattress I have ever slept on. I had read that the grid could take a little getting used to, but the first night I slept on it, I fell asleep and got one of the best night's rest I've had in ages. Since then, I have been sleeping much better and waking up feeling more refreshed. I used to wake up in the night or toss around due to heat and general uncomfortableness, but I haven't really noticed that since I started sleeping on this bad boy. The cost was concerning, but after a month, I'm very happy with the purchase.

It is still pretty new and if I had it to do over again I may have gone with a different mattress. The reason is because we bought this mattress for a second home where we do not sleep every night. I bought it with a very strong recommendation form a friend and may should have done a little more research to find out that it the mattress needs maybe 30 nights consecutive to adapt to your body and really feel its very best. So far, it has been a little firmer than I may have wanted and much firmer than my wife prefers. I have slept on it about 7 out of the last 20 nights and I am starting to like it more and feel that it will continue to get better. My wife agrees that it is getting more comfortable too. The reason I am not happier is because my friend that referred us said it was the best decision they had made all year and something they absolutely loved, so we had some serious expectations. It is a good product and I am hopeful that as the nights go on that we will sink in more and more to a really comfortable nights sleep.