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Customer reviews for Purple Foam Medium Mattress for
Purple Foam Medium Mattress

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Nov 28, 2017
Caitlin H
3 out of 5 stars review

Verified Purchase

Still not so sure...

Honestly, I'm still not sold that this is the mattress for me. It is firm, lacking in the softness it claims to have. I don't have as much pain as I did with my other mattress, but there's still some pain! I'm going to give it more time and see if it'll get better. Hopefully it will, or I'll be returning it!

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
Aug 21, 2019
Alexander E
1 out of 5 stars review

Verified Purchase

Bed is not comfortable if you prefer a softer mattress

At the end of the day everyone has different preferences on mattress qualities for their best nights sleep. I bought this mattress after having a memory foam one that I sank into before and thought this would be even better. It is quite firm and I still prefer my old mattress. I will say their customer service is excellent as I was just assisted in processing a return today after sleeping on the bed for a little over three weeks both me and my wife felt the quality of our sleep and comfort was poorer on the purple mattress than our old one. Not worth the money for me and I will not be paying the extra money to get a purple 3 or 4. The purple original is so firm it is like sleeping on a soft board. Purple does an excellent job marketing their product but don't fall for the hype, it's simply a firmer version of memory foam. If you prefer a firm bed you might love this bed! My wife and I however both prefer medium soft to soft and I should have done more firmness research before purchasing. Thanks for letting us try it out!

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
Aug 31, 2017
Kerri
5 out of 5 stars review

Verified Purchase

Finally sleeping like a baby!!

We have tried so many different mattresses and all of them didn't do anything for our sore backs. We decided to take a gamble and purchase Purple and we haven t had any issues!!! Every morning we ask each other how we slept and we always say "Like a baby"!!! So happy we made our purchase.

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
Feb 8, 2019
Thomas C
5 out of 5 stars review

Verified Purchase

Superior Mattress

Purchased one of your competitors prior to getting the Purple Mattress. Returned it in 2 weeks. It would have gone back Sooner but that was the earliest I could return it. There is no comparison, your mattress is head and shoulders Above. After the first night I thought I was going to go through the Same thing because it was a little uncomfortable. I realized that we had used the mattress protector from the Previous mattress so we took it off and it was like night and Day. Best night sleep I have had in years and wake up in No pain. I am letting all my friends and family know about you Guys. Thank you for making this incredible product. Tom C.

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
May 19, 2020
Carlee G
4 out of 5 stars review

Verified Purchase

5-star Mattress

The Purple was easy to order and the mattress itself is AMAZING, after a couple of weeks (my husband already had one, and finally sold me). I didn't give it 5 stars because the shipping emails weren't consistent with the actual tracking, and because my mattress and the protector/sheets were not shipped together. I received the mattress 2 days after the email indicated, and the accessories 4 days later than indicated (and 3 days after my mattress arrived). Other than the shipping issues, which are certainly not a deal-breaker, this was a 5-star experience, and 5-star product.

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
Jun 11, 2020
Eddie W
5 out of 5 stars review

Verified Purchase

The Purple Mattress

This is the best mattress I have ever owned. Just wished I had bought one sooner than I did. Have had my share of back problems in the past and the Purple Mattress certainly helps address those problems. Getting a good night's sleep has never been easier!

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
Aug 10, 2018
Tyler D
5 out of 5 stars review

Verified Purchase

Perfect Mattress

We had tried a few different "bed in a box", all without success and returning them. Then a fellow nurse suggested the purple mattress so I thought "why not". I'm so glad we did it! The first night was the best nights sleep I had in months. Thank you purple!

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
Apr 19, 2021
Charles H
5 out of 5 stars review

Verified Purchase

Neck Pain Spine Pain

I have a saver condition pertaining to my neck and low back, I am in consint pain every day of my life, plus I also suffer from night sweats. After reciving this matress and large purple pillows for a queeen size bed, I can say its helped so much I can at least gain a full nights sleep as it keeps me cooler and the most confortable Ive ever been in a bed as well as the pillows are amazing for neck and back pain.

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
Jan 1, 2020
Han-Jung K
1 out of 5 stars review

Verified Purchase

Unprofessional and slow customer service- Wrong size mattres

Our dear friends recommended Purple mattress and we were excited to order as Thanksgiving gift for us to replace our 15+-year-old mattress. It took a week to arrive. On the tracking massage, it was supposed to arrive in the PM, but it arrived early in the morning at 8:30 am right after we left the house for a day trip. We had to ask our neighbor to keep an eye for us. To our surprise, it said Queen size and my name on the outside label. After we carried it from the basement level to the 2nd-floor bedroom and opened it, it turned out to be a King size mattress! It took another week for the replacement order to be issued and another week to get the right size mattress while waiting for the wrong-sized mattress to be picked up. A complimentary mattress protector was ordered when we initially contacted the customer care, but it took a month to arrive. I contacted the customer care during the wait because I never received tracking information, and was told it was never shipped. I asked for an explanation but was told nothing. We have seen a lot of Purple commercials on YouTube and web browsers. Honestly, the mattress was not that impressive and the customer service was very unprofessional and untimely. We will not recommend to anyone!

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
Jul 21, 2020
Mimi
1 out of 5 stars review

Verified Purchase

Uneven, dips after 1 year

I bought my PURPLE mattress 17 months ago. I wanted to wait to give an honest and thorough review. Initially it was great! And than after 6months I noticed that my side of the bed was significantly dipping than the middle part of the mattress. The middle part was firmer than my side. I thought I was crazy and just ignored the issue. But after a while it started getting more obvious. By the 1 year mark, it was significant. I would think my mattress would last more than a year. You will see that if you sleep on 1 side of the bed, after a couple of months the softness and firmness will be inevitable. It is unfortunate, because PURPLE is one of a kind.

Review from purple.com
Helpful?66TUYA3O1BMW19096852563