The shipping and the customer service department were amazing. Any questions I had, they answered immediately, and the response time was faster than most I have seen. I love the mattress, however, it is a little more firm than a lot of reviews would have you believe. I love a good in-between mattress, yet have noticed this one is closer to the firmer side than I had originally intended. However, I will not return the mattress, because regardless of the firmness, it's still one of the best mattresses I have ever slept on. My recommendation, go and get yourself a Purple mattress as soon as possible

We were very skeptical----who buys a mattress on-line anyway? But boy were we surprised, we love our Purple mattress! The entire purchasing process was easy and convenient, and we were kept informed throughout the entire process. I would recommend the Purple mattress to anyone-----it is so nice to sleep on, and both my wife and I absolutely love it!

For me personally the mattress just didn't give me good back support, leading to back pain. I also was surprised the large channels didn't give me good air circulation, It might be because the mattresses cover seems to be a synthetic material and tightly woven. Maybe if the mattress cover was a poly cotton blend with a more open weave that would help with air circulation, but I don't know.

It's the best mattress and nights sleep we've ever had and we have had a lot of beds, traditional high end, memory foam, Sleep number ( the worst), you name it. Purple just feels right as soon as you unroll it and it stays cool in hot weather and its 3 grand cheaper then the others!! Get a Purple you won't regret it!

Overall I was unhappy w/the experience bc I received a short King square mattress 2 times. A 2nd one was sent w/o the issue being resolved which is poor customer service. It was not easy to handle this mattress as it's quite heavy to carry up a flight of stairs and I went through The trouble twice. The 2nd time I even tried flipping it over and unzipping the cover which didn't work. The experience felt like a complete waste of time and effort. Before The Junk haulers came to pick up, your costumer service rep assured there would be 2 people coming. Well only 1 person showed up and my husband had to help and deal w/this mattress again. I'm very disappointed that I received a defective mattress twice which is too bad bc I actually thought it was comfortable. Customer service was responsive though and I received the full refund.

I have been sleeping on this bed about 60 days. Its alot firmer than I thought but its still nice. I wanted something over a spring mattress that had good air flow. Im a side sleeper and frequently would wake up in the middle of the night because my arm would fall asleep. I have only experienced this once with this bed. The bed is comfortable and I have noticed I don't get hot like I would before. I ordered the queen size and found it to be shorter than my traditional mattress, by about 2 inches. Im 6ft, 200 lbs and I take up the entire length. I plan on checking the comfort level of other beds in a store to decide if I am going to keep this one.

I am so glad that our son physical therapist reccomended he get a Purple mattress after a car accident. I laid on his and was hooked. We bought 2 more for our split king and another for our other son. We are an all purple family. I sing the praises of our Purple every chance I get!

I first bought the premier purple 3 bed, very comfy at first the but the grid caused pressure points and I would wake up sore. I have health issues and lots of inflammation so my body is super sensitive. I love the cooling benefits of the grid though and its squishy comfort.....I just needed a buffer on top. So I returned the purple 3 for the purple original (money save for the win) and then bought a temperpedic mattress topper. The bed is perfect for me now with the topper, I absolutely love love love it!! I typically sleep hot but have been very comfortable with this combo.

Outstanding product! Looked at a number of your competitors and went with Purple for a variety of reasons, replacing a top of the line Mattress Factory product with it. The very first night on the mattress and my lower back pain disappeared completely. We've had the mattress now 4 weeks and every night it is the same; a very good night's sleep with no back pain in the morning. To be clear, that result is a very big deal for me as I've dealt with poor sleep and back pain for years now with no solution. I loath traveling at this point because every night spent in a hotel (and I stay at very nice hotels) I return to tossing, turning and and waking up with back pain. Great product, well done. BTW, we bought the Purple cushion as well and it is a lifesaver at high school sporting events.

We bought the queen mattress for our daughter and new pillows for everyone. She loves that mattress so much. We are looking to try the hybrid CA king for us. If it's anything like the pillows I'm sold! Since I started using the pillow I fall to sleep and wake up in same position! Tried many other pillows and this one rocks! Highly recommend it to anyone!