Hello Meredith! We are so sorry to hear about your frustration with the new Dawn refill jugs. We recently redesigned our refill jugs to address common complaints we were hearing about awkward pouring, spilling, and the physical effort required to lift large-format jugs. The new spout was specifically designed to make refilling existing bottles faster and easier. However, we completely understand your disappointment if you do not currently have a bottle to refill or prefer the previous design. We would love to learn more about your experience. Please give us a call at 1-800-725-3296, where our team is ready and happy to help with any questions or concerns.