Hello! We are so sorry to hear about your frustration with the new Dawn refill jugs. We recently redesigned our refill jugs to address common complaints we were hearing about awkward pouring, spilling, and the physical effort required to lift large-format jugs. The new spout was specifically designed to make refilling existing bottles faster and easier. However, we completely understand your disappointment if you do not currently have a bottle to refill or prefer the previous design. We would love to learn more about your experience. Please give us a call at 1-800-725-3296, where our team is ready and happy to help with any questions or concerns

Hello! Thank you for sharing your experience with our Dawn Fresh Rain dish soap. We understand that scent preferences are very personal, and we appreciate your feedback regarding the fragrance.<br /><br />Please know that safety is our top priority, and all our products are thoroughly tested to ensure they are safe when used as directed. This is certainly not the experience we want you to have.<br /><br />If you would like to discuss this further or need assistance, please contact us at (800) 725-3296. We’re here to help!

We are really sorry to hear you had this experience with our Dawn Platinum Dishwashing Liquid Dish Soap, Refreshing Rain. It must upsetting that the spilled everywhere. We appreciate you providing us with this feedback, but this is definitely not the type of experience we want you to go through. We recently redesigned our refill jugs to address common complaints we were hearing about awkward pouring, spilling, and the physical effort required to lift large-format jugs. The new spout was specifically designed to make refilling existing bottles faster and easier. However, we completely understand your disappointment if you do not currently have a bottle to refill or prefer the previous design. Please feel free to contact us at (800) 725-3296 so we can learn more about this situation and take care of you. Your satisfaction is highly important for us at Dawn.

add quality before plscall<br /><br />ChatPG said:<br />Hey there! We totally get how the new EZ Refill jug’s angled pour spout can feel tricky if you’re not using it to refill. It’s designed to dock onto the neck of a refill bottle for stability and better control, which helps avoid glugging. If you don’t have a refill bottle, the old spout style might feel easier. Our products undergo rigorous quality checks, and your feedback is important to our Quality Assurance Team. We’d love to hear more about your experience and assist you further, so please call us at (800) 725-3296.