Thank you for sharing such honest feedback about Dawn Platinum Dishwashing Liquid Dish Soap, Refreshing Rain. We are so glad you like the product itself, and we are sorry to hear the new wide spout has been frustrating and feels like it causes wasted product. We understand how important a good pour and controlled dispensing are, especially with a product you use every day. Your packaging feedback is very important, and we will be sure to share your comment to bring back the previous spout with our team. Thank you again for taking the time to let us know.

Hi David! We are sorry to hear about your frustration with the new Dawn cap design of the refill jugs, especially since you like the soap itself but are finding it almost impossible to pour into your sink dispenser. This is not the experience we want you to have and we appreciate you bringing it to our attention. Please be assured that our products go through many quality checks to ensure they reach you in perfect condition and perform as intended. We recently redesigned our refill jugs to address common comments we were hearing about awkward pouring, spilling, and the physical effort required to lift large-format jugs. The new spout was specifically designed to make refilling existing smaller bottles faster and easier. However, we completely understand your disappointment if you do not currently have a bottle to refill or prefer the previous design. Nonetheless, we would like to know more about your experience and help you in any way we can. Please contact us at 1-800-725-3296, and our team will be more than happy to take your insights and assist you further. We wish you the best!