Greetings Lori, thanks for connecting with Dawn and sharing your thoughts regarding Dawn Ultra Original and Dawn Platinum Fresh Rain hand dish soaps. We thank you for sharing your feedback, as it’s greatly valued and it will be forwarded to our R&D Team. You mentioned Dawn Platinum Fresh Rain, as well. We want to assure you that we thoroughly test all of our ingredients for safety before we use them in a product, so the experience you’ve described isn’t what we expect. Safety is our top priority and based on what you shared we do recommend discontinuing use of this Dawn. If you still have it, put the bottle in a safe spot in case we ask you to return it to us. In the meantime, please give us a call at (800) 725-3296 Monday-Friday 9 AM - 6 PM EST for more help with both of these purchases.

We're sorry to hear that a loyal Dawn fan like you is feeling disappointed. We'd like to mention that while we did recently change the name of our Dawn Platinum Refreshing Rain to Fresh Rain, no scent change has taken place. We'll be sure to let our team know how you feel, and you're always welcome to give another Dawn version a try if you'd prefer a different scent. So that we can learn more and see how we can best assist you further, please give us a call at (800) 725-3296 when you can.

Thank you for reaching out about the recent scent changes to our Dawn Ultra Original. While this was the first scent change for Dawn Original in over 10 years, we did try very hard to make a choice that all would love through working with a group of consumers. Scent preference is personal, and we'll be sure to share your comments with the Dawn Team, because consumer feedback is vital in helping us improve our products. It’s also instrumental in guiding the Dawn Team as we continue to work on future innovations. We truly value you as a consumer and hope you'll give Dawn another try. We have a variety of scents available, if the Original no longer meets your needs, including an unscented version which is called Dawn Free and Clear, Fragrance Free. For help picking up your next bottle, please give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 725-3296.

We're sorry to hear you don't enjoy the Refreshing Rain scent, Meg, and we assure you that your comments are being shared with our team. If you have any other feedback, reach out to us at (800) 725-3296, and we'd be happy to talk with you.