Very difficult. Terrible experience and issue still not resolved. A company called southern buckeye is linked to my account and cannot be removed??? When I went to file it kept bringing up my 2024 returns and was preparing an amended return?? A lady named Elizabeth saved the day, she cleared up most issues and is still working on the link with southern buckeye. If not for her the rating would be a 1. She is a 5!!!

Got my taxes done, but it felt like a slimy used car salesman was hovering over my shoulder trying to upsell me to "Advanced Encabulator Insurance" the whole time. A perfect case study in UI Dark Patterns. A fine product if you want doing your taxes to feel like you are dodging pickpockets in Times Square.

Everything went well this year until I entered our 1099-R data. Box 16 on our 1099-R docs was blank, and TurboTax would not proceed with these being blank. I called for assistance and was advised to enter the amount in Box 14 into Box 16. This allowed me to continue. Alex assisted me and he was great! FYI...when using the online help, I did read the following, "If Box 14 has an entry but Box 16 is blank, this might cause an error in TurboTax during filing. This is a known issue the software team is working to fix." I am disappointed that I had to spend more time trying to understand the issue, call the National Financial Services who stated Box 16 should be blank, and finally call TurboTax for assistance. Since this was a known issue, I am disappointed it was not resolved. I rely on TurboTax to know about taxes. When things don't go smoothly, I worry.

"You qualify to file for free" followed by "optional upgrade" followed by "you have to upgrade to file". The next thing you know you had to upgrade for $50 just to finish filing, pay $40 to e-file, and to top it all off once you've locked in and paid they reveal that there's a $35 fast processing fee that is supposedly "optional" but there is NO WAY TO OPT OUT!!! all said and done you're left paying $100 or more to file for "free". I will not be using TurboTax to file my taxes next year. 1 star. And if i could rate it 0 stars i would.

1. Been using TurboTax for years, but each year it seems to get wonkier and wonkier. This year it simply stopped working a number of times before I was able to complete my return. 2. Ongoing issue with the New York interface...(tax withheld cannot be greater than gross distribution) without telling me how to fix it. 3. Finally, the push ads to get the user to sign up for additional support are too frequent. Maybe once when you start, and again before you file, but as it is now it makes the whole process slower than it should be and, frankly, intrusive.

TurboTax is a helpful tool, but there are now SO MANY upcharge-pitfalls to dodge... The only reason I still use it is because I've been using it since I was 18, thus it's still the simplest option, and I HATE doing taxes more than I hate researching more cost-effective options for doing my taxes first. I thought I was being careful, but I STILL ended up accidentally signing up for 70+ dollars of add-ons that didn't want or need. I'm sure the info that I sent was complete and won't trigger an audit, but I am annoyed at the last second add-on SPAM they throw at you that caused me to accidentally--in the euphoric rush I felt at having my taxes DONE--sign on for another $70 for... I still don't know what. I'm just glad it's over, and will most likely choose a different option next year.

I have used Turbo Tax for over 16 years and this tax return was brutal to complete. I can’t use the free version because I have different sources of income. All I have to do is add my income and take the standard deduction, how hard should that be. The directions were confusing, hard to follow, and way too time consuming. I will take a look at other options next year.

I really appreciate how every step can be explained if I need help understanding something, but if I don't need the extra help it doesn't slow me down with unnecessary steps to click through. I also really like that since I used Turbo Tax in the past, all my information was automatically uploaded.

I assisted my signicant other file these and found out later he could have done this for free as he makes under $89,000 but that information was not available when we signed it. This really should a feature that is automatic for people in this income bracket. Thank you.

I was pleased with everything up until the refund deposit options window.. 35 dollars to do a direct deposit to my personal account is absurd and not disclosing that earlier is not ethical; I will be using a different program in the future that allows direct deposit to my bank account without being charged or having to create a separate credit karma account.