Skip to Main Content
Sams Club
Sams Club
Customer reviews for TurboTax Online 2025, Individuals & Homeowners, Email Delivery, Federal Return Only + Federal E-file for
TurboTax Online 2025, Individuals & Homeowners, Email Delivery, Federal Return Only + Federal E-file
Sort by |
Showing 1-10 of 87,296 reviews
Apr 20, 2026
Wendy418
5 out of 5 stars review

Excellent customer service

I was totally frustrated with my tax return and the young lady that helped me today was extremely helpful and polite, she had a great deal of patience which helped me to calm down as she helped me work through my problem. Thank you young lady, sorry I didn't remember your name, but you were awesome. KUDOS

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
May 5, 2026
Tarquinius
5 out of 5 stars review

Phone operators

TurboTax is as good as usual but I want to talk about the phone help. It took me a few tries to ask for a call because my case is a bit unusual, but at the third try I was helped by an OUTSTANDING OPERATOR. She turned it into a walk in the park. Fantastic!

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
reply from TurboTax Care Team

Thank you for the shout-out to our team. We know every tax situation is unique, and we’re happy our tax experts were able to provide the specific guidance you were looking for.

Apr 25, 2026
mustangrossi
4 out of 5 stars review

Looking else where next year

I've used Turbo Tax for years, 1 cause its easy to use with helpful key points 2 it saves me time having to have someone do them for me 3 it was free to use. But after filing my taxes this year it looks like I will be going to find another tax method next year since TurboTax is now adding all these charges, so instead of getting a tax refund I'm having to pay not the government but Turbo Tax and not getting a refund at all.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 24, 2026
retired with backtaxes
3 out of 5 stars review

mixed feelings

this is a familiar and handy tool for filing. however, I thought I qualified for free filing but somehow always end up paying - this time $189 which was over half my refund for a pretty simple return. You can't really see the return document until the end so you are stuck unless you want to start over with another option or diy. I just want to get it done and efiled so I can move on to other tasks. In past years, I have questioned whether all deductions were made and the end result was that I owed. I didn't file so I could correct that, but it is difficult without the software and limited knowledge so now I have past due returns. If you end up like this, then the app is not beneficial because the irs doesn't care why you are late and penalizes you

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 30, 2026
Government worker
2 out of 5 stars review

This system will try to scam you, pay attention!

Turbo tax is getting expensive. Almost $100 in this my is my groceries for the week. And to periodically try and trick us into adding MAX is a scam. Then at the end, the system tried to scam you into paying $35 to deposit, I feel bad for those who don't pay attention because I 'm sure they mistakenly pay.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 21, 2026
Frankness
1 out of 5 stars review

The software sucks

Luckily, I checked to see if I got my return yet. I already did all this and filed and you never filed it and now I’m filing late because of it terrible software this is the second time I’ve had to transmit my returns. The first time was on March 10.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 18, 2026
jieun
1 out of 5 stars review

TurboTax is terrible

They rejected my tax return both federal and state by the reason of my SSN and my spouse SSN were recorded same numbers. But, they were wrong. I had CORRECTLY put my SSN and my spouse SSN. So, there was not a change to re-file them. I didn't do any incorrect, but they did something wrong

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 18, 2026
nyc23
1 out of 5 stars review

save your money, do not use turbo tax. seek help.

hopefully this will be my last year using this app. this over priced unhelpful useless app takes advantage of and financially screws over people in need. the wording of the last few requests of my ID to finalize the filing was also awful.turbo tax flagged my filing which delayed and created a late fling for me until I had to deep search what the issue was and how to fix it. the "24/7 experts available to help and ai agents" were of no help. I've been using this app for almost 10 years as well and am not biased. I would've loved to have a better experience but instead, had a horrible experience. I believe other tax filing options are more affordable or even free would be more compatible for 99.9% of people. it was truly lengthy process with often redundant features and several times have locked me out of my own account or not able to provide me access to my past documents I know are there. I feel this was not accurate to the experience and filing I could've had comparing to my previous years. nothing has changed in my work field so am not sure how I owed so much and also was charged so much to file my taxes this year while my refund back was a fraction while I make less than 20,000 a year. that's all, good luck!

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 23, 2026
TurboTisEVIL1
1 out of 5 stars review

Highway robbery! File for free on IRS website

Had to pay 3 times 70 for the do it your self 60 for the state and 40 for the bank transfer with tax $180 for a W2 1040! Will not be returning. Evil company takes advantage of there pool customers. You won be getting anymore of my hard earned money! Thieves!

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 18, 2026
kaitcc
1 out of 5 stars review

Unable to downgrade plans

Tubro Tax scammed me of $150. They told me that I needed the deluxe version in order to get the certain return I wanted. My taxes got rejected and when I fixed the issue, I was unable to get my return. I could have used the free version but I was unable to be refunded.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833