I was totally frustrated with my tax return and the young lady that helped me today was extremely helpful and polite, she had a great deal of patience which helped me to calm down as she helped me work through my problem. Thank you young lady, sorry I didn't remember your name, but you were awesome. KUDOS

TurboTax is as good as usual but I want to talk about the phone help. It took me a few tries to ask for a call because my case is a bit unusual, but at the third try I was helped by an OUTSTANDING OPERATOR. She turned it into a walk in the park. Fantastic!

I've used Turbo Tax for years, 1 cause its easy to use with helpful key points 2 it saves me time having to have someone do them for me 3 it was free to use. But after filing my taxes this year it looks like I will be going to find another tax method next year since TurboTax is now adding all these charges, so instead of getting a tax refund I'm having to pay not the government but Turbo Tax and not getting a refund at all.

this is a familiar and handy tool for filing. however, I thought I qualified for free filing but somehow always end up paying - this time $189 which was over half my refund for a pretty simple return. You can't really see the return document until the end so you are stuck unless you want to start over with another option or diy. I just want to get it done and efiled so I can move on to other tasks. In past years, I have questioned whether all deductions were made and the end result was that I owed. I didn't file so I could correct that, but it is difficult without the software and limited knowledge so now I have past due returns. If you end up like this, then the app is not beneficial because the irs doesn't care why you are late and penalizes you

Turbo tax is getting expensive. Almost $100 in this my is my groceries for the week. And to periodically try and trick us into adding MAX is a scam. Then at the end, the system tried to scam you into paying $35 to deposit, I feel bad for those who don't pay attention because I 'm sure they mistakenly pay.

Luckily, I checked to see if I got my return yet. I already did all this and filed and you never filed it and now I’m filing late because of it terrible software this is the second time I’ve had to transmit my returns. The first time was on March 10.

They rejected my tax return both federal and state by the reason of my SSN and my spouse SSN were recorded same numbers. But, they were wrong. I had CORRECTLY put my SSN and my spouse SSN. So, there was not a change to re-file them. I didn't do any incorrect, but they did something wrong

hopefully this will be my last year using this app. this over priced unhelpful useless app takes advantage of and financially screws over people in need. the wording of the last few requests of my ID to finalize the filing was also awful.turbo tax flagged my filing which delayed and created a late fling for me until I had to deep search what the issue was and how to fix it. the "24/7 experts available to help and ai agents" were of no help. I've been using this app for almost 10 years as well and am not biased. I would've loved to have a better experience but instead, had a horrible experience. I believe other tax filing options are more affordable or even free would be more compatible for 99.9% of people. it was truly lengthy process with often redundant features and several times have locked me out of my own account or not able to provide me access to my past documents I know are there. I feel this was not accurate to the experience and filing I could've had comparing to my previous years. nothing has changed in my work field so am not sure how I owed so much and also was charged so much to file my taxes this year while my refund back was a fraction while I make less than 20,000 a year. that's all, good luck!

Had to pay 3 times 70 for the do it your self 60 for the state and 40 for the bank transfer with tax $180 for a W2 1040! Will not be returning. Evil company takes advantage of there pool customers. You won be getting anymore of my hard earned money! Thieves!

Tubro Tax scammed me of $150. They told me that I needed the deluxe version in order to get the certain return I wanted. My taxes got rejected and when I fixed the issue, I was unable to get my return. I could have used the free version but I was unable to be refunded.