It was so easy! Being able to just photograph and send my W-2s was great and having the system give feedback about options was nice. This took me approximately 1 hour and 45 minutes to complete. My SERVICE FEE was LESS THAN $200. The past 6 years we have filed with our preparer and the bill is more than $550 in service fees.

Using the Intuit Turbotax form was a smooth and straightforward experience. The layout was clear, the steps were easy to follow, and I was able to complete everything without any confusion or frustration. It made the entire process feel quick and stress‑free. I’m fully satisfied with how simple it was to use, and I’ll definitely be using it again in the future.

IT's quite pricey for my return. I don't have a simple one, but it's aint complicated either. You've already prepared both federal and state but yet charge a ridiculous amount to file state also. I didn't s r human help...that I would pay more for. but this computer generated stuff that I type in myself.

Turbotax deceptively adds expert/deluxe assist during the process/at end without clear consent from the client making it difficult to decline or figure out how to downgrade to where you actually started, making opting out of a more expense package intentionally difficult. I will use a different service going forward.

Turbo Tax is very helpful. However, they need to be much clearer and more honest about the pricing and the pricing options. As you go through the filing process, at times it seems as if you have no choice with the pricing, but you do. They try to steer you into the highest price possible. So, you have to skip to the next page, and this feature might not be intuitive for some users. Nevertheless, the hassle is worth it. This is a great product, and I will continue to use it.

Took forever to get almost half my refund back, over half went to your frees on a supposedly "free" product. And you slipped in another $44 for some premium service. I will NOT use your services in the future! I did most of the work, declined every upsell... I am advising my friends not to use this scam. If you advertise its free, it NEEDS to be free.

Luckily, I checked to see if I got my return yet. I already did all this and filed and you never filed it and now I’m filing late because of it terrible software this is the second time I’ve had to transmit my returns. The first time was on March 10.

Horrible experience throughout. Tax paying is already a nightmare and this was supposed to make it easier, but if you make one mistake you basically have to start everything over. There is no real person or "tax expert" to help like they lied about in their advertising. Then they charged me twice as much as what was told to me at first, then added fees on top of it. I will never use Intuit again and will make it a point to only use their competitors going forward

TurboTax appeared to do things and look for deductions, but it’s not entirely clear what it is doing- perhaps just screen animations to impress you. I was upcharged over basic return because of a form that it claimed I needed, but there was no way to review the form before product selection. Filing should be free and be provided by the treasury service. This seems like rent-seeking.

I have very simple taxes: one W-2, one 1099-NEC, and one 1099-INT. Turbo Tax required me to sign up for a "delux" package in order to file my very basic taxes. What is the point of a "free" product that does not serve a basic service. I didn't need any of the additional support that it said was required to file my 1099-NEC and they still made me upgrade to a $79 "deluxe" package. I have filed my taxes online with Turbo Tax for years, but I will not be doing so next year.