One of our uploaded 1099-R forms for a Roth rollover was entered incorrectly in two fields because its input format differed from the other two 1099-R forms. That input error caused a significant error in the federal amount due. I spent three additional hours working with ChatGPT to identify the issue.

Turbo Tax was convenient, but at times I had to reread the instructions more than once. I am glad that there are entities like Turbo Tax online who are willing to help, are precise, and can do about the same as any tax expert. However, I did not like the idea that I signed up to enroll in a loan to pay the federal government their $200 plus dollars. I have already talked with the IRS and the State of North Carolina about paying back taxes owed to them, so I already have accounts with both. We will be contacting each other. But I do thank you Turbo Tax for your guidance!

Every year it gets tougher and tougher to find and start out with the do-it-yourself free version and upgrade only when necessary from there. Unless someone was tech savvy, it would be tough to not spend a lot of extra money on unnecessary services that don't benefit most people. TurboTax defaults you into these superfluous product tiers, and then you have to make serious effort to downgrade to products that are sufficient for your tax situation. This is very dark and predatory design that Intuit should be ashamed of. The basic product does everything that most people need, in an accurate expeditious manner.

I was being charged about $190 to file taxes - Federal and 2 States - to get a refund of about $400. This charge I felt was too much for the amount of refund. I talked with Turbotax Support person, Samantha, who was gracious to provide me with a service code that took off my Federal and 1 State charges. The filing was accurate and worked great.

I feel that 183 $ to file a single person's tax with no depends, no assets barely just starting out is way to expensive. It says free and only thing he had was 3 w2 and I did all the work entering and depositing numbers and such. It should have been free or less than it is.. he can not even buy plates for his new to him car that his friend sold him for 300$. What a shame. I know this wont go any where nor does anyone even care. And Noone will see it cus u wont show it.

Turbo Tax was my go to for many years, however, for the last several years I had let my husband to continuing the tax account he has used for years. This year, we decided for ease and use and cost effectiveness to do them ourselves using Turbo Tax. The product is exceptionally compatible with my computer and the features guide you through all possible scenarios. I would and have recommended it to people I know.

Please stop trying to sale me more products. Stay in lane and get me the best tax deductions without your products coming up every time you turn around. Stop misleading routes. Make it easy to identify what you want to do. I was trying to print my form and I was on the "E-Filing" road. Had to back track on this and on some other issues.

It's definitely better than TaxAct. However, it made it difficult to go back and forth between areas. And it asked me to confirm I had reviewed my state taxes before it gave me a chance to actually review them. I had to ask their AI assistant how to even do that. At no point does it prompt you to actually review the forms that will be sent. (I you have to go to a separate area and click Print.) Also, for the a state form, I entered an ID that was directly copied from the county, but it wouldn't accept it and wouldn't tell me what was wrong. I finally had to call to get their expert help. However, the expert help interaction was great. I called on a Sunday night, there was a 20 minute wait, but they had a callback. She was pleasant and resolved the issue quickly. I'll use it next year, but I really dislike their navigation during the filing and review piece.

We did the self serve Turbo Tax Deluxe option and worked as intended. Questions were clear and when needed, we used the info. bubbles to assist. Great experience but the estimations are always on the lower end. Ours said 55 minutes but reality it was over 2 hours. Maybe an opportunity to foreshadow to users what docs they will need to expedite process. Overall, good experience! thanks.

No explanation on state income tax and why it was so high. Also description of certain items, like Section C was incredibly vauge and was not explained at all. Also, reviewing the same things over, and over and over and over again, its no wonder the hole experience took about 3 hours....