Service is quick and convenient with many a few options, but the issue is that multiple fee attached that wasn't quite understanding after not having much of any other choice. Rates a little too much if choosing Turbo tax multiple times meaning I'm charged to do my own file and charged to process it.

I like Turbo tax, I have been using it for many year and I keep coming back. I like that all my info is available for me to review here and that is easy to use. When I start the cost is $0 but by the time I put 2 hours of work into t the cost is $89, so that isn't my fav.

Very user-friendly! Love the ability to access previous years Tax Returns by the touch of a button. It is impossible to stay current on the new tax-codes (i.e. no tax on overtime) and so using Turbo Tax gives you the comfort knowing nothing will be missed.

My return was rejected, and I appreciate the opportunity to easily refile, but it was confusing once I got in. I kept getting a message that I needed to revisit the same section over and over again even though I already had. So that was confusing. I went back, verified that I'd uploaded the form I needed, and refiled despite the warning. It was confusing.

It was going good until all types of unexpected fees popped up. If I’m having to pay for the Deluxe due to an Additional Medicare form, then why am I also being charged for a state filing fee AND another $40 fee?!?!?! $128 TOTAL fees?!?! First and LAST time using this ripoff!! And th so-called breakdown of fees made no sense! After spending almost an hour filling everything out I just wanted to get our taxes filed. They know what they're doing. They won't get me again next year though.

I have been filing my taxes with Turbotax for over 18 years. It has been fairly easy in the past, however in last few years, it is getting more difficult. Today will probably be my last time using this program. I see that here have been many "hidden" components added this year. If I wasn't so diligent in making sure everything was perfect, there could have been several times that I consented to additionally items that would have cost me more money. The biggest fraudulent item was at the end when you are agreeing to file, it makes you think the only options are to pay another fee. I was furious, then clicked "show me more options" expecting to have to have it mailed, when miraculously, the free option to have it deposited into your account showed up. I will not put myself through an hour of this ridiculousness again. Also, one of h an reasons I've always used Turbotax is how it transfers my info from the previous year, making it a huge time saver. This year nothing transferred, I had to input everything manually. I recall there was some type of acknowledgment of private info in the beginning, however it wasn't clear.

I have been using TurboTax for about 10 years now. I have never had any issues and always feel like I am getting the best possible tax return. I have co-workers with similar income and job titles who go to private tax preparers; they have to pay a higher processing fee and don't get back any more money than I do.

Turbo Tax are Liars just like H and R block. Nothing about your service is free! SO why do you advertise like it is?! Yes, the program was user friendly and easy to use, but that doesn't change the fact that I, and millions of others are duped into thinking this service free, when it's not. No, I will not be returning next year to continue using turbo tax, because I don't appreciate being lied to.

The first time I ever did my taxes when I was 18, I went to one of those tax places and I ended up spending more than I got back and they did not help me understand at all. I used turbo tax the next year and have been using them since. Turbo tax is cost-effective and very easy to navigate, especially when you just have the basic tax forms. I love it and will continue to probably use TurboTax for the rest of my life! Game-Changing!

Each yr you say Tubo Tax is free, I click on free at the start but then at the end you have to pay, as the screen is set up with no option for free. Then after you pay there is a review & just before sending you have another screen to choose free. I find that extremely frustrating.