Trying to fix certain things once your past sections is hard. i tried to go back several times to fix my trump account pilot program contribution election even asked the ai chat provided and it didn't help & i was never able too. Also extra fees are shown on my actual tax documents that aren't shown on my turbo tax fees

I have been a turbo tax member for many years. I hate the change to an on line format instead of a disc. I had problems logging in and I just do not like the new format. It did not integrate previous years data, forcing me to re-enter everything. The fees you are charging now are outrageous. I am not longer a Turbo Tax user. I will use a different service in the future. Basically, I hate this change. Get rid of the AI and go back to customer service.

This website kept adding hidden fees at the end and there was no option to go back after paying the first because it charged my card immediately. There's also a fee to have the tax return cover the fees instead, they want the credit card info and it's ridiculous. I will not be using again next year.

Turbo Tax was so easy and fast!! It was very user friendly, walk you through every step and they really do get you the biggest tax return and they will double check everything! Very through and makes you feel great and comfortable! HIGHLY RECOMMEND!!!

Easy to use and quick! Walks you through each process. The only thing I wish was that you could restart a section without it trying to fill in for you. I did not know EIN for daycare and was never able to enter it once I had the information. I tried using the help bar but it was not useful in restarting. The system knew I had said I didn't know it and would not take me back to the screen so I could enter.

I really appreciate how every step can be explained if I need help understanding something, but if I don't need the extra help it doesn't slow me down with unnecessary steps to click through. I also really like that since I used Turbo Tax in the past, all my information was automatically uploaded.

I've used turbo tax for over 10 years and this year they have changed their pricing and seems they are nickel and diming every process they can. The product itself is still simple, but the pricing structure is insane. I have very simple taxes and will not be using turbo tax again next year.

My taxes said I owed 6126 dollars, but at the end I was directed back to the mistake I did not know I made and surprise, a refund is on the way HURRAY!!! Thanks for the review and mistake locator. The step by step process of filing makes it easy to enter information and the final reviews help pull everything together

They guide you step by step on all needed parts of your return filing. There are even add on deductions you can include with the standard deduction selected. Saving your progress automatically helps you pick up where you left off when you revisit on a later time. The program takes you to the finish and has helpful links to show you more information on the key words you need to know.

I have been filing my taxes with Turbotax for over 18 years. It has been fairly easy in the past, however in last few years, it is getting more difficult. Today will probably be my last time using this program. I see that here have been many "hidden" components added this year. If I wasn't so diligent in making sure everything was perfect, there could have been several times that I consented to additionally items that would have cost me more money. The biggest fraudulent item was at the end when you are agreeing to file, it makes you think the only options are to pay another fee. I was furious, then clicked "show me more options" expecting to have to have it mailed, when miraculously, the free option to have it deposited into your account showed up. I will not put myself through an hour of this ridiculousness again. Also, one of h an reasons I've always used Turbotax is how it transfers my info from the previous year, making it a huge time saver. This year nothing transferred, I had to input everything manually. I recall there was some type of acknowledgment of private info in the beginning, however it wasn't clear.