it said it would be free and then made me pay for federal, and each state despite promising to be free. I did not like it and was not impressed. My wife has used it before and it has always worked fine for her but I guess they have changed things. The interface was complicated and hard to follow and the steps were not accurate at all. I had to refill several things multiple times and there was little to no guidance on what was being done wrong. There was no compatibility with my phone when I tried to use it for photos and the features were not at all to a professional standard. Very disappointed.

This was my first time doing my tax in the US by myself, using TurboTax was easy, quick and very convenient, I 100% recommend using TurboTax as your platform to submit you tax report, it contains a great and detail step by step process which helps you to complete your application without any complication.

I was very upset that they did not give me the option to have my state tax electronically deposited. When I put in my bank account information it said the amount that would be deposited and it was only the amount for the Federal. I keep waiting for something to come up for the state and it never did. When I clicked on help to understand why or see if I missed something, it just kept sending my in a vicious circle of questions and now answers until the questions it was asking did not even pertain to my original question. And when I am filing my taxes I don't want to be interrupted to do a survey on how you are doing for me. I just want to get it done. Stop with the stupid interruptions

Turbo tax holds my refund hostage until I pay. I made $66,000 and you guys forced met pay extra for nothing. My wages and income did not exceed $200,000 so was therefore non simple but you guys categorized me as non simple for nothing. Im really upset that there were no options to get help to remove the fee. I wont be using turbo tax again.

I've been using TurboTax for quite awhile, they've been amazing guiding me through everything that I need to do with my taxes 10 plus stars Thanks for walking with me all these times, it gets frustrating having to file but TurboTax have always been here for me can't thank you enough 😊

The lower tier lady didn't understand the issue. TurboTax seemingly has a bug with the Form 8959 calculation, I am way below the threshold for that form to apply and she would not accept that fact. She finally, after an hour, was willing to pass me to a supervisor who explained it was a bug and helped me finish filing without any more issues.

They say I can file the taxes with the $40 taken out of my return but always seems to be the maximum money paid like $89. I don’t mind paying, but if they would just be straightforward and not deceive you which I feel deceive they’ll be here because it’s supposed to be free..

All is well and I like the idea of filling my own taxes, as they a simple after retiring and only having a part time job, but what is the $40 "Turbo Online Refund Transfer Fee"? from the few dollars I get back? That is very steep. There was no option to have it mailed to me for free.

I have used TurboTax for years but I will be filing with another program next year. The additional fees are getting ridiculous. I had to pay an additional $70 just to have the cost of filing deducted from my return, and to have it deposited in my bank account. I do not want to open a Credit Karma bank account and I should not be penalized for it! These things used to be free. I'm so done with this company.

I have been using turbotax since 2015 and have not had any issues. it is so accurate and easy to coordinate. I love that it specializes tax breaks for me and maximizes my return. I recommend it to everyone and havent had to use one of their agents yet because the website it easy to coordinate. I do love the option for live representative as well as the learn more tools.