Easy, simple and quick to do. Very helpful and useful. The questions are accurate and easy to answer. The features of the helpful hints help me understand the questions better. Overall, amazing experience, I've used this software time and time again.

Experience very good with the exception of the new Senior Bonus Deduction was not given a detail information of where it was addressed to be inputted during the filing. It made the process a bit confusing (since it was something new). Otherwise as with my previous filings the process was Good>

I've been using TurboTax for close to 10 years and haven't had any issues. The prices though are starting to get a little ridiculous. It seems there is an extra fee for everything now. A $40 fee just to use my refund as payment? A $35 fee for Quick Deposit to my bank? I have no choice to go with the Deluxe version because of how I have to file now. My refund gets eaten up just in fees if I elect into these programs. I will have to look for another method of filing online next year, or just go into a local tax prep company.

The website itself was fine, very direct, but a lot of the terms were very confusing to understand and I didn't like how some of the things were diffrent. I've filed my taxes with TurboTax since I was sixteen, and some of the things I saw today I had never seen before, at least not that I remember. Honestly, it was just very confusing, like it was trying to get me to update and have an anget help.

I have used TurboTax for years and you can't beat the accuracy and the additional guideance if needed. It is easy to use and walks me through each step. I like that it can read my tax forms and automatically fill out a lot of the information ensuring its accuracy.

I really like how I can ask a question at any given box or question turbo asks! I can then read and make sure I am checking the correct box and entering the right information. It gives me confidence and teaches me, I really like learning about the new tax laws and most important tax breaks!! Turbo is very user friendly, and every time I have had to talk to any of their tax people to figure out something I couldn't on my own they have been fantastic, respectful, and kind. I have never felt like any talks down to me!!

Even though we're retired and have no W2 forms the ability to enter investment (1099) data was available and easy to use. While it wasn't explicit it would have been more convenient for me if the forms could have been downloaded to my desktop. Filling in the info piece-by-piece as info became available was would have been more helpful if that could have been done on my desktop w/o having to login all the time

I understand that there are separate charges for filing federal and state taxes, and I’m not disputing those. I knowingly filed both. What isn’t clear is why I’m also being charged for what appears to be an additional “service” just to transfer my refund. That’s where the confusion comes in—and even writing this, I’m still not fully sure what that fee actually covered. The entire experience felt like one continuous, guided process where I entered my own information and followed prompts, yet the final cost was broken into multiple charges without a clear explanation of what each one truly added. If I’m paying for a service, I should be able to clearly understand what that service is. Instead, it felt like I was paying again simply to complete the filing and receive my refund. This should be one clearly priced service, not several loosely explained charges at the end.

I’ve been using TurboTax consistently since 2010, and it’s hands down the most reliable tax software I’ve ever used. The step-by-step guidance makes even complex situations easy to understand, and I always feel confident that my return is accurate. The interface is clean, the questions are clear, and the system catches things I might otherwise miss. After more than a decade of use, I can honestly say TurboTax has saved me time, stress, and money. I wouldn’t file my taxes any other way.

i think there is room for improving your interfacing with the average user of your product. Have a few gatherings of turbotax users & pick their brains for improvements (mainly "KISS" (Keeping It Simple, Stupid). Streamline it more talk "blue collar" language.