I have been a turbo tax member for many years. I hate the change to an on line format instead of a disc. I had problems logging in and I just do not like the new format. It did not integrate previous years data, forcing me to re-enter everything. The fees you are charging now are outrageous. I am not longer a Turbo Tax user. I will use a different service in the future. Basically, I hate this change. Get rid of the AI and go back to customer service.

I like to use Turbo Tax because the system walks me right through the process so easily. I feel comfortable with it, and I use it every year. The continuous improvements feel seamless and transition smoothly, so any changes don't feel so noticeable (or painful.) I like the encouragement provided along the way, the offers of support, the fact that I have options for help if I need it. I feel safe using the product on my laptop and my phone. I find that my tax forms are accurate and I complete everything very quickly! Thanks for the opportunity to share!

I gave on star because I was forced to pay for my taxes when I've always done them for free. I do not have any marketplace insurance or anything like that, just needed a regular 1040 form. Also, when I got to the end to file my taxes there were hidden fees. I was charged 40 bucks to be forced to use deluxe when I didn't need deluxe and charged a fee of 48 bucks from green dot, taking my refund down. I'm very disappointed with Turbotax and this will be my last year filing taxes with Turbotax.

Too many tax scenarios where TurboTax does not provide info information to make a quick determination if you need to input any data value. Still never heard back from TurboTax leadership after sending them a formal letter. For e-filing rather straightforward if your taxes return will be basic with no complexities, otherwise see a tax professional.

Turbo tax continues to have the worst UI in history and some how it's even worse this year.Adding fluff and animations throughout the process is just annoying and unnecessary.This year an entire section was unavailable due to maintenance! What might the most infururiating is that Turbo Tax makes it SEEM like its double checking things but really its fixing its own mistakes!

I used to do my taxes with TurboTax and get back a lot more when I made under $10 an hour. Now at $20 an hour I'm getting about half of what I used to and got way over charged because I was tricked into paying for deluxe service that was unnecessary because I just had one W2. So, not only was I given way less, I had to pay too much. So, this will be the last time I use this service and I will never recommend this to anyone unless I hate them.

Process was easy and understandable. I tried another software option, but before filing I wanted to try TurboTax as I have used them for many years. TurboTax found me a significantly larger refund! It was more expensive to purchase and file, but the refund it found more than compensated for it. I wish there was an app for Android that was more link the desktop options. I much prefer it than online.

I paid the $40 and you still took another $35 out of my return. stop trying to steal my moneyI paid the $40 and you still took another $35 out of my return. stop trying to steal my moneyI paid the $40 and you still took another $35 out of my return. stop trying to steal my moneyI paid the $40 and you still took another $35 out of my return. stop trying to steal my moneyI paid the $40 and you still took another $35 out of my return. stop trying to steal my moneyI paid the $40 and you still took another $35 out of my return. stop trying to steal my moneyI paid the $40 and you still took another $35 out of my return. stop trying to steal my moneyI paid the $40 and you still took another $35 out of my return. stop trying to steal my moneyI paid the $40 and you still took another $35 out of my return. stop trying to steal my moneyI paid the $40 and you still took another $35 out of my return. stop trying to steal my moneyI paid the $40 and you still took another $35 out of my return. stop trying to steal my moneyI paid the $40 and you still took another $35 out of my return. stop trying to steal my moneyI paid the $40 and you still took another $35 out of my return. stop trying to steal my moneyI paid the $40 and you still took another $35 out of my return. stop trying to steal my moneyI paid the $40 and you still took another $35 out of my return. stop trying to steal my money

Turbotax is a good product but there are two things that I think should be improved. One, if Turbotax insists on advertising the brand as a free service, then when someone starts the application in order to prepare their taxes, the service should be started as as such, (FREE). You can place suggestions for deluxe and such as the process is progressed. Also, a person filing taxes through Turbotax can always acquire copies from the IRS. Copies aren't exclusive just to Turbotax. Second, there are some points within the filing process that seem impossible to return to without putting a massive amount of time into figuring it out. There needs to be a clearly stated active navigation legend to return to every specific point or question.

Problem with Verification to my email address - was not receiving - had to change to another email address FYI was a brand-new account I had created just for taxes, had tested account, so no way was I blocking Intuit, and I checked SPAM folder - also no alternative (did not offer send TXT msg to cellphone) When I logged back in did not pick up where I left off Tiresome repeated attempts to sell additional services When I was at final step - wanted to send updates to wrong (see above) email - even though I had changed my Intuit account to an email address that worked