Turbo Tax has always been enjoyable to use. When visited the tax accountant, we always forget small details or not sure of specifics. Having small reminders through Turbo Tax and specific examples helps up greatly. The accuracy each year to provide a maximum refund helps dramatically.

I have used Intuit Turbox Tax for many years. This is the first time that I have EVER be dissatisfied with the product. It took me 4 days to file a simple tax return. I had to keep trying to figure out how I ended up in Expert Assist Delux mode and then trying to figure out how to get out was even more of a challenge and other features within the site gave me issues. Also, I understand that Turbox Tax needs to make money, but some of fees can be a bit much. I spent $128 dollars in fees just to file a $340 tax return. That's ridiculous! I know there is a "free" version but is it truly free? Now I see why the IRS is trying to make a way for tax filers to file direct in more states instead of using products like Turbo Tax. Hopefully, next year will be better. Once upon a time I highly recommended Turbo Tax to many people.

I have been using Turbotax for over 10 years. It has always been a bargain when using my desktop computer and inserting the turbotax cd to complete my taxes. This year, turbotax no longer offers a cd for my windows 10 desktop computer. I am NOT prepared to buy a new computer now just to do my taxes. So I did the online version which ended up costing me $96. I could have had a licensed preparer do my taxes for close to that amount. Also, didn't see the fee until the very end, much higher than the $40 fee shown at the beginning of the process. I will rethink my tax preparer next year for sure!

Great at convenience, but there are a lot of hidden fees that you get hit with toward the end of filing. It feels a little like a trap to go through all the filing paperwork and be surprised 3 or 4 times with added fees to finalize and submit your taxes. Otherwise, you'd have to delete and revise all the work you just did and find a different way to file... Which I feel like they know and can easily expect people to say, "oh well, I already came this far" and just pay the extra fees. Which is what I did... So, oh well, I guess.

I am not happy that I have to pay $40 to have turbo tax assist in putting my return in my bank. To do my taxes it ends up costing me $89 dollar for turbo and additional $40 to electronic filing which means I have paid twice for the privilege of filing electronically.

The guidance for inputting the income documents needs work. A 1099-R got duplicated, one empty and one correctly filled out, during the review, they were not identified which was empty and which was filled out, the final review before filing identified which one, was able to go back and delete the empty one. This wa very frustrating while doing the income input phase, I decided to just go on and see if I could correct it later.

Good service if you are getting a lot back, bare minimum you will be paying $140+ just to file so if your returns are less than that you may want to go else where. Only need to import supported documents and other than that they will handle most of everything else.

Fairly easy to do! Somethings were not as easy to understand at first but was able to get the jest of what was needed. I have always bought the turbo tax CD this is the first time using from internet. I liked being able to see the forms as I go, couldn't do that here till the end. But otherwise easy to use!

The fact that becoming unemployed and needing to enter a 1099-G prevents you from using the free service, literally preying on those struggling that need their own money returned to them the most, makes this the last year I'll ever use your product. Ridiculous.

I appreciate the educational information along the way that explains what certain tax breaks and deductions are that you are qualified for. If these hyperlinks were not available I would e missing out on sooo many tax credits that I have been completely unaware of. TurboTax allows you to maximize your deductions. I also appreciate the various reviews of the return to check for accuracy. &of course the option to utilize your tax refund to pay for the tax filing service, it's so convenient. Easy to use platform that I will be using again.