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Customer reviews for TurboTax Online 2025, Individuals & Homeowners, Email Delivery, Federal Return Only + Federal E-file for
TurboTax Online 2025, Individuals & Homeowners, Email Delivery, Federal Return Only + Federal E-file
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Showing 551-560 of 87,307 reviews
Jan 26, 2026
Shel1991
4 out of 5 stars review

LOVE TurboTax

I love how it walks me through step by step and even has explanation bubbles if I don't understand a question. I love how it can automatically pull my W-9's from ADP so I don't have to upload them myself. I have been using TurboTax for at least 10 years and will continue to do so!

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
reply from TurboTax Care Team

We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!

Feb 8, 2026
Gelbridges86
5 out of 5 stars review

Turbo tax is amazing!

Last year we used a tax preparer and it was and absolute nightmare. It took them nearly 10 weeks to process our information. Every time we called to check the status of our return they were either out of the office or promised a call back that we would never receive. I am so glad I chose TurboTax this year. It was quick, easy, but thorough.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Jan 29, 2026
Sammyc112
4 out of 5 stars review

Decent platform, sneaky fees

Turbo Tax is a good platform to file your taxes on. My only gripe is the multiple times they try to trick you into paying more money for things. The constant request to switch to MAX, the $40 to take the payment out of you return, and most frustrating: the sneaky $35 fee to receive your refund 5 days sooner. The last one is presented in a manner that leaves you to believe it is your only option other than using a checking account through credit karma. It wasn't until the final checkout that i researched the option and realized it could be bypassed. Very sneaky and I'm sure many people fell for it and ended up paying extra.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
reply from TurboTax Care Team

We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.

Jan 23, 2026
EwwGross
1 out of 5 stars review

Lobbying Should Be Illegal

Since TurboTax successfully lobbied to end the free federal e-filing through the US government, they began to nickel and dime their customers. This is the first time I've ever been prompted to pay so I can use my refund to pay for tax services. I've never had to pay for a simple federal return before, either. If lobbying wasn't illegal, this wouldn't be so frustrating. Shame on TurboTax and shame on the US government.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Jan 23, 2026
RPW2
3 out of 5 stars review

Turbo Tax has changed. Not for the better.

Have been using Turbo Tax for years. Always easy to do. But this year 2025 taxes, we had to pay them to deposit the refund into our bank account. I know we pay them so much to do and file the taxes, but now they want extra money. Not happy about that at all.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Jan 26, 2026
LuluAugust1952
4 out of 5 stars review

Turbo Tax with One Glitch

I was very frustrated in the wages/income section. It allowed me to enter my social security and it wouldn't allow me to enter my retirement income. I had to start over as if I never entered it before. Very frustrating and used a lot of my time going back and forth. Other than that I love doing my taxes on Turbo Tax.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Feb 15, 2026
Jon1371
2 out of 5 stars review

Cost too much..

Was a little disappointed in the price filing since I did majority of the work and just used this platform. At first it stated $39 then after you enter all your information they let you know its over $100 after you had filled everything in. I won't be using this option for next year.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Feb 9, 2026
Leonardo9
3 out of 5 stars review

Good, but you can do better

It's hard to use in some occasions, it makes you do the same things over and over again. It has bugs that need to be fixed (the information does not upgrade correctly and you need to check it). I had to re-do my taxes because of a mistake coming from this application. However, despite that, it is a good tool to do taxes because you can do them yourself if you have some knowledge regarding accounting. Still, I might consider using other programs next year just to see if I can save time, effort, and pacience, since this program is hard to use.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Feb 7, 2026
Banana457y7yyfgyiu
1 out of 5 stars review

Money hungry

Even if you do not need to upgrade, you can complete the task yourself. TurboTax still charges you and forces you to upgrade. They stated that my tax return was too "complex." If they could charge you for just viewing their app or mentioning their name, they would.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Feb 7, 2026
NTHIRIS
2 out of 5 stars review

Hidden Charges Watch out "free"

The explanations were not thorough enough, any questions I had were not answered and it kept trying to charge me after every step. Only to end up with an additional $88 charge and another $40 if I wanted to use my return. I still had to input all my information because they "forgot" my information from last year since I didn't pay them. It's a money grab and I think its terrible.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833