I love how it walks me through step by step and even has explanation bubbles if I don't understand a question. I love how it can automatically pull my W-9's from ADP so I don't have to upload them myself. I have been using TurboTax for at least 10 years and will continue to do so!

Last year we used a tax preparer and it was and absolute nightmare. It took them nearly 10 weeks to process our information. Every time we called to check the status of our return they were either out of the office or promised a call back that we would never receive. I am so glad I chose TurboTax this year. It was quick, easy, but thorough.

Turbo Tax is a good platform to file your taxes on. My only gripe is the multiple times they try to trick you into paying more money for things. The constant request to switch to MAX, the $40 to take the payment out of you return, and most frustrating: the sneaky $35 fee to receive your refund 5 days sooner. The last one is presented in a manner that leaves you to believe it is your only option other than using a checking account through credit karma. It wasn't until the final checkout that i researched the option and realized it could be bypassed. Very sneaky and I'm sure many people fell for it and ended up paying extra.

Since TurboTax successfully lobbied to end the free federal e-filing through the US government, they began to nickel and dime their customers. This is the first time I've ever been prompted to pay so I can use my refund to pay for tax services. I've never had to pay for a simple federal return before, either. If lobbying wasn't illegal, this wouldn't be so frustrating. Shame on TurboTax and shame on the US government.

Have been using Turbo Tax for years. Always easy to do. But this year 2025 taxes, we had to pay them to deposit the refund into our bank account. I know we pay them so much to do and file the taxes, but now they want extra money. Not happy about that at all.

I was very frustrated in the wages/income section. It allowed me to enter my social security and it wouldn't allow me to enter my retirement income. I had to start over as if I never entered it before. Very frustrating and used a lot of my time going back and forth. Other than that I love doing my taxes on Turbo Tax.

Was a little disappointed in the price filing since I did majority of the work and just used this platform. At first it stated $39 then after you enter all your information they let you know its over $100 after you had filled everything in. I won't be using this option for next year.

It's hard to use in some occasions, it makes you do the same things over and over again. It has bugs that need to be fixed (the information does not upgrade correctly and you need to check it). I had to re-do my taxes because of a mistake coming from this application. However, despite that, it is a good tool to do taxes because you can do them yourself if you have some knowledge regarding accounting. Still, I might consider using other programs next year just to see if I can save time, effort, and pacience, since this program is hard to use.

Even if you do not need to upgrade, you can complete the task yourself. TurboTax still charges you and forces you to upgrade. They stated that my tax return was too "complex." If they could charge you for just viewing their app or mentioning their name, they would.

The explanations were not thorough enough, any questions I had were not answered and it kept trying to charge me after every step. Only to end up with an additional $88 charge and another $40 if I wanted to use my return. I still had to input all my information because they "forgot" my information from last year since I didn't pay them. It's a money grab and I think its terrible.